Network Visibility Service Designer

Wallenius Wilhelmsen group; Göteborgs kommun; On-site; SEK 450,000 - 600,000; Full time

Benefits offered by this job

Health insurance options

401(k) plan

Career development opportunities

Employee discounts on various attractions

Job summary

Wallenius Wilhelmsen group is looking for a Service Designer in Gothenburg, Sweden, to enhance logistics operations through innovative service designs. You'll bridge the gap between technology, operations, and business, focusing on optimizing workflows and enhancing user experience.

Join a mission-driven team at the forefront of green logistics, where you will work on transforming the logistics landscape while leveraging data-driven design principles.

Enjoy comprehensive benefits, including health insurance options, a 401(k) plan, and career development opportunities.

Qualifications

• Proven experience in Service Design, Business Analysis, and Business Process Mapping.
• Strong hands-on experience with end-to-end process mapping and journey mapping.
• Experience working in cross-functional Agile teams.

Responsibilities

• Lead as-is and to-be process mapping for key logistics workflows.
• Align stakeholders on process flows and expected outcomes.
• Use data to inform design decisions.

Skills

Service Design

Business Analysis

Business Process Mapping

Stakeholder Engagement

Tools

Azure DevOps

Figma

Miro

Visio

Lucidchart

Job description

Wallenius Wilhelmsen group is looking for a Service Designer in Gothenburg, Sweden, to enhance logistics operations through innovative service designs. You'll bridge the gap between technology, operations, and business, focusing on optimizing workflows and enhancing user experience.

Join a mission-driven team at the forefront of green logistics, where you will work on transforming the logistics landscape while leveraging data-driven design principles.

Enjoy comprehensive benefits, including health insurance options, a 401(k) plan, and career development opportunities.