Domain Architect Customer Engagement Platform

Wallenius Wilhelmsen group; Göteborgs kommun; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance options

401(k) plan

Company paid life insurance

On-the-job training

Exclusive discounts

Job summary

Wallenius Wilhelmsen group in Sweden is seeking a Domain Architect for the Customer Engagement Platform. This role oversees the technical roadmap and collaborates with technical teams to deliver digital solutions.

The ideal candidate has 7-10 years of experience in digital product roles, possesses strong leadership skills, and is proficient in managing CRM and CPQ platforms. Benefits include health insurance options, career development access, and more.

Qualifications

• 7-10 years in a digital product, IT domain lead, or solution architect role.
• Proven ability to deliver technical solutions within budget.
• Experience implementing technology solutions with measurable impact.

Responsibilities

• Define and validate the workstream's technical roadmap.
• Advise the Workstream Lead on technical feasibility.
• Coordinate technical teams for task management.
• Oversee integration and data migration, ensuring compliance.
• Monitor and highlight technical risks.

Skills

Technical roadmap definition

Development task management

Integration and data migration

Reference architectures knowledge

CRM and CPQ platform management

Leadership and coordination

Effective communication

Influencing design decisions

Education

Bachelor's degree in a relevant field

Tools

D365 CE Platform

Job description

Overview

DOMAIN ARCHITECT – Customer Engagement Platform

Job Description

All roles within the digital delivery organization focus on delivering digital solutions and support for the transformation workstreams. The roles are expected to work with the entire CDO including close collaboration with their respective counterpart roles within ITOPS to ensure stable operations and smooth transition from existing to future landscape.

Responsibilities

• Oversee definition and validates the workstream’s technical roadmap, architecture choices, and solution design in line with enterprise guidelines, needed to deliver the workstream business outcomes
• Advise the Workstream Lead on technical feasibility, effort estimations, and solution trade-offs
• Coordinate workstream technical teams (developers, architects, data specialists) to break down tasks, assign responsibilities, and manage progress
• Oversee integration and data migration for systems within the workstream’s scope, ensuring compliance with security and quality standards
• Monitor and highlight technical risks (performance, security, vendor dependencies) to cyber security function and ensure mitigation plans
• Collaborate with finance/resource mgmt. function and digital governance lead to hire, develop, and retain tech talent, and build up the organization within the specific workstream
• Build up digital organization and culture within workstream, drive upskilling, champions agile WoW

Qualifications

Hard/Content Skills

• Proficiency in defining and validating technical roadmaps, architecture choices, and solution design (aligned with enterprise guidelines)
• Experience breaking down development tasks, assigning responsibilities, and tracking technical progress
• Skilled in overseeing integration, data migration, compliance with security/quality standards
• Knowledge of reference architectures, best practices (API-First, microservices, serverless), and DevSecOps
• Understanding of business objectives and how to shape tech solutions to achieve objectives
• Deep experience in managing CRM and CPQ platforms (primarily COTS/SaaS) for product & pricing management, leveraging solutions built in Commercial Excellence (1.2)

Soft/Leadership Skills

• Strong leadership and coordination skills to manage diverse technical teams (developers, architects, data specialists)
• Effective communication to clarify requirements, negotiate timelines, and confirm scope with business stakeholders
• Ability to influence design decisions to balance performance, security, cost, and usability
• Proven ability to inspire teams to embrace new digital practices, innovation, and experimentation

Required Experience

• At least 7-10+ years in a digital product, IT domain lead, solution architect, or engineering management role
• Demonstrable track record of delivering technical solutions within budget and timeframe
• Evidence of business acumen in prior roles, where technology solutions were implemented with measurable, positive impact on business KPIs

Key interfaces / stakeholders

• OTC Workstream
• Finance Workstream
• Other Digital Workstream Leads
• Digital Governance & Enablement teams
• ITOPS

Essential Competencies

• Proficiency in defining and validating technical roadmaps, architecture choices, and solution design (aligned with enterprise guidelines)
• Experience breaking down development tasks, assigning responsibilities, and tracking technical progress
• Skilled in overseeing integration, data migration, compliance with security/quality standards
• Knowledge of reference architectures, best practices (API-First, microservices, serverless), and DevSecOps
• Understanding of business objectives and how to shape tech solutions to achieve objectives
• Experience in delivering modern and AI driven CustomerEngagement Platforms to support CRM and sales needs based on D365 CE Platform with minimal customization

Benefits

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment, ensuring all precautions are taken to protect our team in every working condition.

Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.