Service Administrator

Cummins Inc.; Märsta; Hybrid; SEK 431,000 - 646,000; Full time

Job summary

Cummins Inc. in Märsta, Sweden, seeks a Service Administrator for Engine Service to act as the main customer contact, open and manage work orders, and prepare quotes and repair plans.

You will schedule tasks with the Service Supervisor, monitor workshop KPIs, and maintain strong customer relationships while explaining charges and ensuring satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in administration preferred in engineering/technical services.
• Proficient with MS Office; accounting software is a bonus.
• Strong communication in English and Swedish.

Responsibilities

• Act as primary contact with customers by phone or in-branch.
• Open work orders, provide quotes, and prepare repair plans.
• Create complex work orders with diagnostic plans and timelines.
• Review plans with Service Supervisor before customer contact.
• Schedule job assignments with supervisors.
• Maintain positive customer relationships and explain charges.
• Monitor workshop KPIs like labor productivity and customer satisfaction.

Skills

Word

Excel

Outlook

Accounting software

Positive attitude

Learn new systems

Prioritize tasks

English and Swedish communication

Education

High school diploma or certificate of completion of secondary education

Tools

Word

Excel

Outlook

Job description

We are looking for a talented Service Administrator to join our team specializing in Engine Service for our Customer Service Support Team in Maersta, Sweden.

In this role, you will make an impact in the following ways:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.

• Reviews plans with the Service Supervisor/Team Lead prior to customer contact.

• Works with the Service Supervisor and/or Team Lead to schedule job assignments

• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers

• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

To be successful in this role you will need the following:

• High school diploma or certificate of completion of secondary education.

• Demonstrated experience in previous administration roles preferably in engineering, construction, or technical service-related industries.

• High level of computer literacy (Word, Excel, Outlook)and accounting programs are a bonus

• Positive, upbeat attitude

• Ability to learn new systems and processes quickly

• The ability to priorities conflicting tasks

• Excellent verbal and written communication skills in English and Swedish.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. / Observera att det angivna löneintervallet utgör en riktlinje för det aktuella lönespannet för rollen. Slutligt löneerbjudande fastställs individuellt och baseras på en samlad bedömning av kandidatens kvalifikationer, erfarenhet samt relevans i förhållande till rollens krav och ansvar.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary 430720 kr

Max Salary 646080 kr

ReqID 2433816

Relocation Package No

100% On-Site No