Senior Solution Architect / Deputy Domain Architect, Customer Lifecycle Management | SEB, Solna

SEB group; Sweden; Hybrid; SEK 70,000 - 90,000; Full time

Benefits offered by this job

Agile and modern work practices

Extensive training and learning opportunities

Hybrid work model, allowing remote work

Mobility within a large global company

Job summary

SEB group in Sweden is seeking a Senior Solution Architect to lead the Customer Lifecycle Management architecture. This role involves defining architectural direction, driving clarity in complex environments, and collaborating with various stakeholders. Candidates should have extensive experience as a solution architect, deep knowledge in customer lifecycle processes, and the ability to communicate complex ideas clearly. The position offers a hybrid work model, allowing remote work up to 2 days weekly and extensive training opportunities.

Qualifications

• Several years of experience as a solution architect, domain architect, or enterprise architect.
• Strong ability to drive architecture in complex environments with many stakeholders.
• Experience in customer lifecycle management, KYC, onboarding or compliance.

Responsibilities

• Shape target architecture for Customer Lifecycle Management.
• Define architectural direction and principles.
• Drive clarity in complex cross-domain questions.

Skills

Solution architect experience

Complex stakeholder management

Customer lifecycle management

KYC and compliance knowledge

Strong communication skills

Collaborative mindset

Job description

SEB is more than just a bank with an IT function. We are a progressive tech company powered by innovation and fueled by collaboration. In Business Enabler Solutions, architecture plays a key role in enabling long‑term transformation across some of the bank’s most important capabilities.

We are now looking for a Senior Solution Architect / Deputy Domain Architect to join the Customer Lifecycle Management area, with primary focus on Customer MDM and KYC Assessment.

About the role

In this role, you will help shape the target architecture for Customer Lifecycle Management in a landscape with high business impact, regulatory requirements, and complex dependencies across customer, compliance, payments, and core modernization.

You will work with some of SEB’s most important architecture topics, including:

• Coexistence and transition between existing customer registry solutions and a target customer master data architecture.
• Scope and responsibility boundaries between Group, SEB AB, and subsidiaries.
• Controlled and licensed use of external data.
• Separation of facts, assessments, and suspicion.
• Architecture with clear accountability, ownership, and legal responsibility.
• Support for strategic initiatives such as core ledger renewal and the payments roadmap.
• Enabling a target state with multiple CRM solutions and a consistent customer view within SEB AB.
• Supporting group‑level aggregation and reporting needs across Finance and Risk while maintaining clear legal‑entity accountability and domain boundaries.

You will collaborate closely with architects, product owners, business stakeholders, and engineering teams to:

• Define architectural direction and principles for the area.
• Support initiatives and deliveries with clear decision‑making and structure.
• Drive clarity in complex cross‑domain questions.
• Strengthen long‑term architecture while supporting practical transition steps.
• Create alignment across stakeholders and teams.

This role is about shaping direction and creating clear architectural guardrails for a critical domain.

To thrive in this role, we believe you have

• Several years of experience working as a solution architect, domain architect, or enterprise architect.
• Strong ability to drive architecture in complex environments with many stakeholders and dependencies.
• Experience from areas such as customer lifecycle management, KYC, onboarding, master data, compliance, or core banking transformation.
• A solid understanding of domain boundaries, ownership, and accountability.
• The ability to balance long‑term target architecture with pragmatic delivery needs.
• Strong communication skills and the ability to explain complex topics in a clear and credible way.
• A collaborative mindset and the seniority to challenge constructively when needed.

It is an advantage if you also have experience from:

• Customer and party data architecture.
• KYC or financial crime‑related processes.
• CRM and customer engagement architecture.
• Payments and account‑related transformation.
• Banking or another highly regulated environment.

What we offer

• Agile and modern ways of working.
• A flat hierarchy and openness to share ideas, opinions and points of view.
• Extensive training and learning opportunities.
• Mobility within a large global company.
• A hybrid work model, with the possibility to work remotely up to 2 days per week.
• A central role in shaping a strategically important architecture area.