Senior Field Technical Support Engineer — 50% Travel

Teledyne Technologies Incorporated; Täby kommun; On-site; SEK 540,000 - 750,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a seasoned Technical Support Engineer - Tier 2 to support our Flir Instruments line. You will join a global team delivering advanced hardware and enterprise software support, traveling to customer sites as needed, and mentoring Tier 1 staff to ensure high-quality service.

The role emphasizes technical depth, strong communication, and collaboration with product management, sales, and R&D to improve offerings and ensure customer success.

Qualifications

• Bachelor’s degree in a relevant field; equivalent experience considered.
• 5+ years in technical support or field support engineering, preferably industrial.
• Experience supporting hardware and enterprise software in customer-facing settings.
• Ability to independently troubleshoot complex issues with strong diagnostic skills.
• Experience with software implementation, configuration, and user training.

Responsibilities

• Travel to customer sites up to 50% to provide hands-on technical support and software deployment.
• Lead setup and implementation of asset management and maintenance software for industrial customers.
• Train customers to effectively use software with our hardware products.
• Provide remote and on-site support, diagnosing hardware and software issues.
• Own escalated cases end-to-end and document resolutions.

Skills

Technical support

Hardware troubleshooting

Software implementation

Customer communication

Travel readiness

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

Job description

Teledyne Technologies Incorporated is seeking a seasoned Technical Support Engineer - Tier 2 to support our Flir Instruments line. You will join a global team delivering advanced hardware and enterprise software support, traveling to customer sites as needed, and mentoring Tier 1 staff to ensure high-quality service.

The role emphasizes technical depth, strong communication, and collaboration with product management, sales, and R&D to improve offerings and ensure customer success.