Senior Field Service Manager, Marine & EV Aftermarket

XSHORE; Uppsala län; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

X Shore is seeking an experienced field service leader to manage the installed base, including commissioning, warranty work, and upgrades, with responsibility for safety, performance, and service quality. You will lead technicians, ensure high-voltage safety compliance, and drive aftermarket revenue growth across boats in service and in development.

You will coordinate with production, sales, and R&D, while maintaining service documentation and fault analysis feedback loops.

Qualifications

• 8+ years in marine, automotive EV, or industrial electrical field service with leadership experience
• Hands-on competence with high-voltage battery systems, motors, inverters, chargers, and marine electricals
• Commercial ownership: quoting, pricing, service contracts or aftermarket P&L
• Knowledge of EU Directives/ISO for electric propulsion and marine systems, ABYC is a bonus for NA market
• Lithium-ion safety and charging infrastructure experience
• Fluent Swedish and English
• Full driving licence; trailer licence BE advantageous
• Willingness to travel and be on-call

Responsibilities

• Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergencies
• Act as escalation point across propulsion, batteries, charging, steering, hull systems, electronics
• Own first-time fix rate, MTTR, and response time; report monthly
• Coordinate with production and sales on handover and delivery of new boats

Skills

Team leadership

High-voltage systems

BMS diagnostics

Warranty sales

RCD knowledge

ISO standards

ABYC familiarity

Lithium-ion safety

Fluent Swedish

Fluent English

Driving licence

Travel readiness

Job description

X Shore is seeking an experienced field service leader to manage the installed base, including commissioning, warranty work, and upgrades, with responsibility for safety, performance, and service quality. You will lead technicians, ensure high-voltage safety compliance, and drive aftermarket revenue growth across boats in service and in development.

You will coordinate with production, sales, and R&D, while maintaining service documentation and fault analysis feedback loops.