Field Service Manager

X Shore; Uppsala län; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

X Shore is seeking an experienced field service leader to manage the installed base, including commissioning, warranty work, and upgrades, with responsibility for safety, performance, and service quality. You will lead technicians, ensure high-voltage safety compliance, and drive aftermarket revenue growth across boats in service and in development.

You will coordinate with production, sales, and R&D, while maintaining service documentation and fault analysis feedback loops.

Qualifications

• 8+ years in marine, automotive EV, or industrial electrical field service with leadership experience
• Hands-on competence with high-voltage battery systems, motors, inverters, chargers, and marine electricals
• Commercial ownership: quoting, pricing, service contracts or aftermarket P&L
• Knowledge of EU Directives/ISO for electric propulsion and marine systems, ABYC is a bonus for NA market
• Lithium-ion safety and charging infrastructure experience
• Fluent Swedish and English
• Full driving licence; trailer licence BE advantageous
• Willingness to travel and be on-call

Responsibilities

• Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergencies
• Act as escalation point across propulsion, batteries, charging, steering, hull systems, electronics
• Own first-time fix rate, MTTR, and response time; report monthly
• Coordinate with production and sales on handover and delivery of new boats

Skills

Team leadership

High-voltage systems

BMS diagnostics

Warranty sales

RCD knowledge

ISO standards

ABYC familiarity

Lithium-ion safety

Fluent Swedish

Fluent English

Driving licence

Travel readiness

Job description

WHAT YOU OWN

• – Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin
• – Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate
• – Quote and close service, upgrade, and refit work using the existing rate card and parts pricing
• – Track technician utilisation and billable hours, and manage capacity against demand

Aftermarket revenue and margin

• – Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin
• – Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate
• – Quote and close service, upgrade, and refit work using the existing rate card and parts pricing
• – Track technician utilisation and billable hours, and manage capacity against demand

Field service delivery

• – Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts
• – Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment
• – Own first-time fix rate, mean time to repair, and response time, and report them monthly
• – Coordinate with production and sales on handover and delivery of new boats

Warranty and quality feedback

• – Decision authority on warranty claims sits with this role and is not delegated to sales
• – Pursue supplier cost recovery on component failures
• – Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults

Team and capability

• – Lead, develop, and grow the technician team, including certification and upskilling
• – Maintain and extend service documentation, fault trees, and safety procedures
• – Own high-voltage safety discipline on site and in the field, with no exceptions
• – Build and manage the dealer and partner service network as coverage expands

REQUIREMENTS

• – 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership
• – Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems. Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help
• – Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility
• – Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems. ABYC familiarity is an advantage for the North American market
• – Lithium-ion battery safety and charging infrastructure experience
• – Fluent Swedish and English
• – Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred
• – Willingness to travel and occasional on-call availability

WORKING CONDITIONS

• – Work on and around boats, docks, and marinas in varying weather
• – Lifting up to 25 kg and working in confined battery and machinery compartments

FIRST TWELVE MONTHS, WHAT SUCCESS LOOKS LIKE

• – Service agreement attachment rate on the active installed base at target
• – Aftermarket revenue and gross margin delivered, reported separately from boat sales
• – First-time fix rate and mean time to repair measured, baselined, and improving
• – Both technicians able to close any standard job unsupervised, evidenced not assumed
• – Field failure data reaching R&D monthly, with at least one product change traceable to it