Senior Data Manager - Graph Intelligence & Customer 360

Hykmann Global Business Solutions AB; Göteborgs kommun; On-site; SEK 900,000 - 1,500,000; Full time

Job summary

Hykmann Global Business Solutions AB in Gothenburg, Sweden, is seeking a Senior Data Manager to bridge business stakeholders, product teams and engineering on a strategic enterprise data platform focused on Customer 360 and graph intelligence.

You will lead requirements gathering, workshops, and documentation to translate business needs into actionable use cases, KPIs, and data requirements across Customer 360, Key Account, Loyalty, and Data Governance initiatives.

Qualifications

• Senior or Principal-level experience as a Data Manager, Business Analyst, Product Manager, or similar role.
• Experience with enterprise applications, analytics platforms, customer data, CRM, or data-driven solutions.
• Strong workshop facilitation and stakeholder management skills.
• Proven experience gathering, analyzing, and documenting business requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience creating: User stories, Process flows, Business requirements documents, Functional specifications

Responsibilities

• Identify and document Customer 360, Key Account, Cross-Business Area, and Graph Intelligence use cases.
• Facilitate workshops with business stakeholders and SMEs.
• Translate business objectives into structured use cases and requirements.
• Define user personas, workflows, KPIs, success criteria, and expected business outcomes.
• Lead requirements-gathering sessions with stakeholders, SMEs, and product owners.
• Capture functional and non-functional requirements.
• Define business processes, user journeys, and data requirements.
• Prepare business requirements, process flows, use cases, and functional specifications.
• Analyze relationships between customer, account, contract, finance, service, product, asset, and organizational data.
• Identify opportunities where connected data can generate business value.
• Help define KPIs, business metrics, intelligence signals, and reusable insights.
• Support use cases around Customer 360, Key Account Management, Loyalty, Cross-Sell, Share-of-Wallet, and Risk.
• Build strong relationships with stakeholders across regions; manage feedback through design, development, UAT, rollout.
• Evaluate use cases based on value, data availability, adoption potential, technical feasibility, strategic alignment.
• Support roadmap planning and MVP definition; contribute to business cases.

Skills

Stakeholder management

Requirements gathering

Workshop facilitation

Business analysis

Communication

Bridge between business and tech

Education

Forskarutbildning

Tools

Azure DevOps

Confluence

Job description

Hykmann Global Business Solutions AB in Gothenburg, Sweden, is seeking a Senior Data Manager to bridge business stakeholders, product teams and engineering on a strategic enterprise data platform focused on Customer 360 and graph intelligence.

You will lead requirements gathering, workshops, and documentation to translate business needs into actionable use cases, KPIs, and data requirements across Customer 360, Key Account, Loyalty, and Data Governance initiatives.