Senior Data Manager Graph Intelligence & Customer 360

Hykmann Global Business Solutions AB; Göteborgs kommun; On-site; SEK 900,000 - 1,500,000; Full time

Job summary

Hykmann Global Business Solutions AB in Gothenburg, Sweden, is seeking a Senior Data Manager to bridge business stakeholders, product teams and engineering on a strategic enterprise data platform focused on Customer 360 and graph intelligence.

You will lead requirements gathering, workshops, and documentation to translate business needs into actionable use cases, KPIs, and data requirements across Customer 360, Key Account, Loyalty, and Data Governance initiatives.

Qualifications

• Senior or Principal-level experience as a Data Manager, Business Analyst, Product Manager, or similar role.
• Experience with enterprise applications, analytics platforms, customer data, CRM, or data-driven solutions.
• Strong workshop facilitation and stakeholder management skills.
• Proven experience gathering, analyzing, and documenting business requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience creating: User stories, Process flows, Business requirements documents, Functional specifications

Responsibilities

• Identify and document Customer 360, Key Account, Cross-Business Area, and Graph Intelligence use cases.
• Facilitate workshops with business stakeholders and SMEs.
• Translate business objectives into structured use cases and requirements.
• Define user personas, workflows, KPIs, success criteria, and expected business outcomes.
• Lead requirements-gathering sessions with stakeholders, SMEs, and product owners.
• Capture functional and non-functional requirements.
• Define business processes, user journeys, and data requirements.
• Prepare business requirements, process flows, use cases, and functional specifications.
• Analyze relationships between customer, account, contract, finance, service, product, asset, and organizational data.
• Identify opportunities where connected data can generate business value.
• Help define KPIs, business metrics, intelligence signals, and reusable insights.
• Support use cases around Customer 360, Key Account Management, Loyalty, Cross-Sell, Share-of-Wallet, and Risk.
• Build strong relationships with stakeholders across regions; manage feedback through design, development, UAT, rollout.
• Evaluate use cases based on value, data availability, adoption potential, technical feasibility, strategic alignment.
• Support roadmap planning and MVP definition; contribute to business cases.

Skills

Stakeholder management

Requirements gathering

Workshop facilitation

Business analysis

Communication

Bridge between business and tech

Education

Forskarutbildning

Tools

Azure DevOps

Confluence

Job description

Hykmann Global Business Solutions AB

Location: Gothenburg, Sweden

Visa: Sweden Work Authorization visa is mandatory and no visa sponsorship is available for this role

Availability: Immediately/on a short notice

About the Assignment

We are looking for a Senior Data Manager to join a large-scale enterprise technology initiative focused on Customer 360, Graph Intelligence, and connected enterprise data.

You will act as a key bridge between business stakeholders, product teams, architecture, and engineering, helping identify, define, and prioritize high-value use cases that leverage connected data across customers, accounts, products, contracts, services, finance, assets, and customer interactions.

This is an excellent opportunity for an experienced Data Manager / Business Analyst with strong stakeholder management and requirements-gathering experience who wants to work on a strategic, enterprise-wide data platform.

Key Responsibilities

Business Use Case Discovery

• Identify and document Customer 360, Key Account, Cross-Business Area, and Graph Intelligence use cases.
• Facilitate workshops with business stakeholders and subject matter experts.
• Translate business objectives into structured use cases and requirements.
• Define user personas, workflows, KPIs, success criteria, and expected business outcomes.

Requirements Gathering

• Lead requirements-gathering sessions with stakeholders, SMEs, and product owners.
• Capture functional and non-functional requirements.
• Define business processes, user journeys, and data requirements.
• Prepare business requirements, process flows, use cases, and functional specifications.
• Analyze relationships between customer, account, contract, finance, service, product, asset, and organizational data.
• Identify opportunities where connected data can generate business value.
• Help define KPIs, business metrics, intelligence signals, and reusable insights.
• Support use cases around Customer 360, Key Account Management, Loyalty, Cross-Sell, Share-of-Wallet, and Risk.

Stakeholder Management

• Build strong relationships with stakeholders across multiple business areas and regions.
• Facilitate collaboration between business teams, product management, architecture, and engineering.
• Manage feedback and alignment throughout design, development, UAT, and rollout.

Strategic Planning & Prioritization

• Evaluate use cases based on business value, data availability, adoption potential, technical feasibility, and strategic alignment.
• Support roadmap planning and MVP definition.
• Contribute to business cases and value hypotheses for future initiatives.

Required Experience

• Senior or Principal-level experience as a Data Manager, Business Analyst, Product Manager, or similar role.
• Experience with enterprise applications, analytics platforms, customer data, CRM, or data-driven solutions.
• Strong workshop facilitation and stakeholder management skills.
• Proven experience gathering, analyzing, and documenting business requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience creating: User stories, Process flows, Business requirements documents, Functional specifications

Preferred Experience

• Key Account Management process knowledge.
• Understanding of customer master data and account hierarchies.
• Experience with data platforms, analytics, or reporting solutions.
• Familiarity with graph databases, knowledge graphs, or relationship-centric data models.
• Experience with data remediation strategies.
• Experience with Azure DevOps, Confluence, or similar enterprise delivery tools.
• Experience using AI tools to improve productivity and workplace efficiency.

The selected consultant will be required to complete an appropriate background verification process before the start of the assignment, in accordance with applicable legislation and client requirements.

The verification may include:

• Identity verification
• Right-to-work verification
• Address history verification
• Education verification
• Financial fitness checks where applicable
• Corporate directorship checks where applicable
• Criminal record checks in accordance with local legislation
• Basic open-source / media screening

Candidates should be prepared to provide the necessary information and documentation if selected.

This is a consulting assignment managed by an Hykmann Global Business Solutions AB.

Client details will be shared with shortlisted candidates as part of the recruitment process.

Krav

• Affärsanalytiker/Business analyst - 5 års erfarenhet eller mer

Utbildning

• Forskarutbildning