Senior Analytics Consultant: Insight & Growth

Sitel Corp.; Sweden; À distance; SEK 850 000 - 1 100 000; Plein temps

Résumé du poste

Foundever is seeking a Senior Analytics Consultant to drive analytics programs for English-speaking markets. You will combine industry knowledge with technical capabilities to deliver insights that optimise processes, enhance customer experiences and grow revenue.

You will work with internal and client teams to design, pitch and deliver programs across various sectors, leading a small data team and ensuring QA through peer reviews.

Qualifications

• 2+ years of analytics experience in a BPO setting preferred.
• 5+ years of experience working with contact centre data essential.
• Proficiency in SQL, Python or R in a cloud environment (Azure).
• Strong Power BI data visualization knowledge.
• Experience with unstructured data desirable but not essential.

Responsabilités

• Lead analytics across multiple Insight & analytics programs and clients.
• Develop and deliver presentations translating complex analysis into actionable recommendations.
• Design, pitch and deliver analytics projects with internal and client teams.
• Collaborate with Data Science, Engineering and Client Strategy to drive transformation.
• Manage a small team of Analytics Consultants and Insight Analysts.
• Provide QA and peer review of project outputs to ensure standards.
• Support development of repeatable analytics products scalable across EMEA.

Connaissances

SQL

Python

R

Stakeholder management

Analytical thinking

Outils

Azure Databricks

Alteryx Designer

Power BI Desktop

Description du poste

Foundever is seeking a Senior Analytics Consultant to drive analytics programs for English-speaking markets. You will combine industry knowledge with technical capabilities to deliver insights that optimise processes, enhance customer experiences and grow revenue.

You will work with internal and client teams to design, pitch and deliver programs across various sectors, leading a small data team and ensuring QA through peer reviews.