Senior 3PL Operations Leader – Fulfillment Center

Zalando; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

40% off fashion and beauty products

30 days vacation a year

Health and wellbeing options

Job summary

Zalando is seeking a Senior Service Provider Operations Manager for our Brunna fulfillment center to own local site delivery, bridging strategic alignment with floor operations and managing the operational, contractual, and technical performance of our 3PL partner. You will interact with local leadership, Zalando HQ, and peers across our network, including RFC technology integrations.

You will lead continuous improvement and site automation initiatives, while ensuring capacity planning, forecast

Qualifications

• 5–8+ years in a leadership role within logistics or supply chain.
• Experience managing large facilities (20,000 m2+).
• Proven track record leading distributed teams (200–500+ staff).
• Experience with 3PL management, contracts, and SLAs.
• Hands-on Lean and data-driven problem solving on the floor.
• Fluent in English and Swedish.

Responsibilities

• Drive 3PL performance and SLA enforcement with data-driven reviews.
• Maintain floor presence to understand workflows and resolve bottlenecks.
• Apply Lean and continuous improvement to productivity, quality, and cost.
• Lead site automation alignment, supporting RFC rollout and testing.
• Act as liaison between HQ and site leadership for forecasting and capacity planning.
• Oversee budgeting and invoice validation using daily activity insights.

Skills

Leadership

3PL management

Lean

Data analytics

Capacity planning

English

Swedish

Job description

Zalando is seeking a Senior Service Provider Operations Manager for our Brunna fulfillment center to own local site delivery, bridging strategic alignment with floor operations and managing the operational, contractual, and technical performance of our 3PL partner. You will interact with local leadership, Zalando HQ, and peers across our network, including RFC technology integrations.

You will lead continuous improvement and site automation initiatives, while ensuring capacity planning, forecast