Sales & Renewals Executive

Hometree; Göteborgs kommun; On-site; SEK 300,832 - 367,684; Full time

Job summary

Hometree is seeking a Sales & Renewals Executive to manage inbound sales inquiries and assist customers with plan renewals. You will play a key role in meeting sales targets while ensuring high customer satisfaction.

The ideal candidate is self-motivated, exhibits strong communication skills, and thrives in a fast-paced environment. If you have a passion for sales and customer service, we want to hear from you!

Qualifications

• A confident self-starter with a passion for sales and delivering outstanding customer service.
• Possess strong interpersonal and communication skills, with articulate telephone manner.
• Used to fast-paced, high call volume work environment and thrives under pressure.

Responsibilities

• Manage inbound sales inquiries, providing potential customers with relevant information.
• Assist existing customers with plan renewals, answering questions.
• Meet or exceed set targets for new sales and renewals.

Skills

Self-motivated

Strong communication skills

Dynamic salesperson

Adaptability

Drive

Problem-solving abilities

Tech savviness

Job description

Sales & Renewals Executive

Salary: £26,500 basic plus up to 50% bonus

Role type: Permanent

Employment type: Full-time

Location: Stoke-on-Trent, in the office Monday - Friday

Reporting to: Director of Customer Operations

Responsibilities

• Manage inbound sales inquiries: respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision‑making.
• Handle plan renewals: assist existing customers with plan renewals, answering questions, and providing insights into any new features or benefits to encourage plan continuation.
• Achieve sales and renewal targets: meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team.
• Maintain high customer satisfaction: provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty.
• Demonstrate commercial awareness: exhibit a strong understanding of the company’s products, services, and market positioning, using this knowledge to address customer needs effectively.
• Adaptability and problem‑solving: adapt to changing customer needs, sales tactics, or operational requirements, showing resilience in a fast‑paced contact center environment.
• Collaborate with team members and management: work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices.
• Utilize sales tools and CRM systems: use internal CRM systems and sales tools to log interactions, update customer records, and track progress toward sales and renewal goals.
• Engage in continuous learning: stay updated on product offerings, company updates, and industry trends to remain knowledgeable and proactive in responding to customer needs.

Qualifications

• Self‑motivated: a confident self‑starter with a passion and flair for sales and delivering outstanding customer service.
• Strong communication skills: possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
• Dynamic salesperson: used to fast‑paced, high call volume work environment and thrives under pressure.
• Adaptability: a quick learner who can easily evolve their approach and adapt to changing initiatives and products.
• Drive: hunger to find the right thing for every customer, compliantly and aligned to customer needs.
• Problem‑solving abilities: a natural problem solver driven by curiosity and continuous improvement mindset.
• Tech savviness: confidence in working with multiple customer/online systems.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.