Sales Advisor 8h - Permanent contract

H&M; Umeå kommun; On-site; SEK 179,000 - 220,000; Part time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

H&M in Umeå is seeking a Sales Advisor to welcome customers, guide them through the store, and support finding the right products while showcasing our fashion. You’ll contribute to your own and the company’s success by delivering a positive, trendy shopping experience.

Responsibilities include sharing fashion knowledge, collaborating with the team, keeping the store stocked and welcoming, and assisting with opening/closing.

Qualifications

• Experience in customer service within fashion, retail, or similar fields.
• Passionate about fashion and delivering an exceptional in-store experience.
• Thriving in collaborative and dynamic environments.

Responsibilities

• Welcome customers and guide them through the store while showcasing products.
• Collaborate with the team to deliver exceptional service at every step.
• Keep the sales floor and back of house stocked, organized and inviting.
• Support with opening and closing of the store.
• Represent the brand positively during customer interactions.

Skills

Customer service

Fashion knowledge

Team collaboration

Store technology

Flexible/adaptable

Tools

POS system

Job description

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Programhere.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a permanent position offering 8 hours per week with start in November or by agreement. This position is based in Umeå, Avion and you should be able to work during store opening hours. Language skills in Swedish or English is needed.

The last application date is 26/11.