Retail Specialist: Personal Tech Advisor & Service Pro

Apple Inc.; Sweden; On-site; SEK 350,000 - 480,000; Full time

Job summary

Apple Inc. in Sweden seeks a Specialist to build brand loyalty through an exceptional in-store customer experience. You will understand customer needs, recommend products and services, and educate customers on the best ways to purchase.

You will stay informed about Apple products, support peers, and contribute to an inclusive store culture. Flexibility for retail hours, including evenings and weekends, is expected.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Proficient in the local language, both written and spoken.
• Knowledge of Apple products and services is preferred.
• Ability to personalize solutions based on customer needs.
• Ability to work in a fast-paced environment with multiple customers.
• Team-oriented with shared responsibility and accountability.
• Be curious and eager to learn and help others grow.
• Handle sensitive information with integrity.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting options.
• Stay up to date on Apple products, services, and purchasing options.
• Support peers by sharing product knowledge and opportunities for ownership.
• Contribute to an inclusive environment and uphold Apple values.
• Perform other tasks as needed in the store.

Skills

Customer service

Communication

Teamwork

Curiosity

Learning mindset

Confidential information handling

Job description

Apple Inc. in Sweden seeks a Specialist to build brand loyalty through an exceptional in-store customer experience. You will understand customer needs, recommend products and services, and educate customers on the best ways to purchase.

You will stay informed about Apple products, support peers, and contribute to an inclusive store culture. Flexibility for retail hours, including evenings and weekends, is expected.