Restaurant Supervisor - Lead Service & Guest Experience

Villa Valentina; Stockholms kommun; On-site; SEK 402,000 - 536,000; Full time

Job summary

Villa Valentina, part of Urban Italian Group, invites you to join as Supervisor on the floor of our lively restaurant in Stockholm. You will support management, lead by example, and ensure warm, guest-focused service that aligns with UIG standards.

In this hands-on role, you’ll help with table flow, guest communication, and collaborate with the kitchen to keep service connected and smooth, while training and motivating the team to deliver memorable experiences.

Qualifications

• Experienced in a busy restaurant or hospitality environment.
• Confident on the floor and comfortable supporting a team.
• Warm, positive and guest-focused.
• Organised, reliable and calm under pressure.
• A strong communicator who enjoys working with people.

Responsibilities

• Supporting the daily restaurant service and helping the floor run smoothly.
• Leading by example and supporting the team during busy shifts.
• Creating a warm, confident and memorable guest experience.
• Helping with table flow, guest communication and service standards.
• Supporting training, feedback and daily team motivation.
• Working closely with managers and the kitchen to keep service connected and organised.

Job description

Villa Valentina, part of Urban Italian Group, invites you to join as Supervisor on the floor of our lively restaurant in Stockholm. You will support management, lead by example, and ensure warm, guest-focused service that aligns with UIG standards.

In this hands-on role, you’ll help with table flow, guest communication, and collaborate with the kitchen to keep service connected and smooth, while training and motivating the team to deliver memorable experiences.