Remote Senior UX Designer - ServiceNow HRSD Knowledge Base

Swediumglobal; Stockholms kommun; Remote; SEK 581,518 - 792,979; Full time

Job summary

A leading tech firm is looking for a Senior UX Designer to transform the ServiceNow HRSD Knowledge Base into a world-class self-service experience for global managers and employees. You'll design intuitive information architecture while also defining the knowledge base architecture to support automation and AI enablement. The ideal candidate should have strong experience with ServiceNow HRSD, UX design skills, and familiarity with knowledge management. This role offers a remote work opportunity.

Qualifications

• Strong experience with ServiceNow HRSD or similar HR platforms.
• Strong UX designing, writing, information architecture, and content strategy skills.
• Familiarity with knowledge management, AI-driven search, or chatbot integration.

Responsibilities

• Apply UX best practices to structure content for intuitive self-service journeys.
• Design and maintain a scalable knowledge architecture optimized for AI and automation.
• Collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team.
• Establish governance, templates, and guidelines for future content creation and maintenance.
• Key stakeholder management and be the lead voice in our UX journey.

Skills

ServiceNow HRSD

UX design

Information architecture

Content strategy

Job description

A leading tech firm is looking for a Senior UX Designer to transform the ServiceNow HRSD Knowledge Base into a world-class self-service experience for global managers and employees. You'll design intuitive information architecture while also defining the knowledge base architecture to support automation and AI enablement. The ideal candidate should have strong experience with ServiceNow HRSD, UX design skills, and familiarity with knowledge management. This role offers a remote work opportunity.