Remote Product Experience Architect (Contract)

Lovable; Lunds kommun; On-site; SEK 279,000 - 390,600; Part time

Job summary

Lovable is seeking a Product Experience Specialist to shape software interaction and support customers effectively. This part-time position is based in Lund, Stockholm or remotely in Sweden, with a contract of 3 months potentially extending to 12.

Your responsibility includes resolving user issues, improving support processes, and providing feedback to enhance the product. We're looking for curious, communicative individuals who are ready to make a significant impact in the software space.

Qualifications

• Experience in B2C SaaS support using tools like Intercom is a plus.
• Hands-on experience with Lovable, Claude, and similar AI tools is a bonus.

Responsibilities

• Own user problems end to end and provide clarity in resolving issues.
• Improve support processes and keep internal knowledge up to date.
• Provide product feedback based on customer interactions.
• Grow the role scope based on trust and ownership developed.

Skills

Analytical problem solver

Curious

Crystal-clear communicator

Tools

Intercom

Job description

Lovable is seeking a Product Experience Specialist to shape software interaction and support customers effectively. This part-time position is based in Lund, Stockholm or remotely in Sweden, with a contract of 3 months potentially extending to 12.

Your responsibility includes resolving user issues, improving support processes, and providing feedback to enhance the product. We're looking for curious, communicative individuals who are ready to make a significant impact in the software space.