Product Experience Architect

Menlo Ventures; Stockholms kommun; On-site; SEK 330,432 - 495,649; Full time

Job summary

Menlo Ventures is seeking a Product Experience Specialist to engage directly with users and ensure their issues are resolved swiftly and effectively. This full-time position is for recent graduates in Lund or Stockholm, focusing on enhancing user support and product feedback.

The role involves owning user problems from start to finish, improving internal processes, and acting as the voice of the customer. Lovable promotes a collaborative culture, highly valuing those willing to take initiative and exhibit curiosity. Please apply in English.

Qualifications

• Recently completed a bachelor's or master's degree.
• Experience in B2C SaaS support is a plus.
• Hands-on experience with AI tools like Claude is preferred.

Responsibilities

• Own user problems end to end, elevating issues to engineering as needed.
• Improve knowledge base and design smarter workflows.
• Continuously feed product feedback from users to improve offerings.
• Expand responsibilities as trust builds within the team.

Skills

Analytical problem solver

Crystal-clear communicator

Curious

Initiative and ownership

Experience in B2C SaaS support

Knowledge of AI tools

Education

Bachelor's or Master's degree

Tools

Intercom

Lovable

Job description

Menlo Ventures is seeking a Product Experience Specialist to engage directly with users and ensure their issues are resolved swiftly and effectively. This full-time position is for recent graduates in Lund or Stockholm, focusing on enhancing user support and product feedback.

The role involves owning user problems from start to finish, improving internal processes, and acting as the voice of the customer. Lovable promotes a collaborative culture, highly valuing those willing to take initiative and exhibit curiosity. Please apply in English.