Remote Customer Support Specialist — Training Provided

Skybound Getaways; Stockholms kommun; Remote; SEK 291,545 - 680,271; Full time

Benefits offered by this job

100% remote work

Supportive team environment

Growth opportunities

Job summary

Skybound Getaways is seeking a reliable Customer Service Representative to join our remote team in a flexible, work-from-home environment. This role focuses on assisting customers by responding to inquiries, providing information, and ensuring a smooth, positive experience across channels.

You will handle inquiries via phone, email, and chat, maintain records, follow up for satisfaction, and collaborate with the team to resolve issues efficiently, with a structured onboarding and remote training

Qualifications

• Strong written and verbal communication skills.
• Ability to stay organized and manage multiple tasks.
• Detail-oriented and dependable.
• Ability to work independently in a remote setting.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about services, policies, and offerings.
• Assist customers with requests, updates, and general support.
• Maintain organized records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to resolve issues efficiently.

Skills

Communication skills

Organization

Detail-oriented

Remote work

Customer service experience

Job description

Skybound Getaways is seeking a reliable Customer Service Representative to join our remote team in a flexible, work-from-home environment. This role focuses on assisting customers by responding to inquiries, providing information, and ensuring a smooth, positive experience across channels.

You will handle inquiries via phone, email, and chat, maintain records, follow up for satisfaction, and collaborate with the team to resolve issues efficiently, with a structured onboarding and remote training