Program Manager - Principal

Worldline; Stockholms kommun; On-site; SEK 650,000 - 950,000; Full time

Job summary

Worldline seeks a Program Manager in Payments Merchant Risk to lead the ODD backlog and drive transformation in onboarding and monitoring. You’ll own backlog management, guide cross-functional teams, and report updates to senior management, with exposure to complex EU regulations.

Minimum 3+ years in payments risk or operations, familiarity with Jira/Asana, Excel/SQL, and building BI dashboards will help you succeed in this role.

Qualifications

• Minimum of 3 years of experience in payments, risk, compliance, or operations with experience managing operational backlogs or transformation projects.
• Background in merchant onboarding or due diligence is highly valued.
• Knowledge of merchant risk, AML/KYC, and fraud prevention.
• Proficiency with project tools (Jira, Asana), data analysis capabilities (Excel, SQL, BI dashboards), familiarity with payment platforms and risk systems.

Responsibilities

• Backlog Management: Own and prioritize ODD backlog of merchant periodic reviews, monitor KPIs, and implement reduction strategies
• Project Management: Lead backlog reduction initiatives, define project scope and timelines, coordinate cross-functional teams
• Merchant Risk & Due Diligence: Ensure proper ODD execution, oversee AML/CTF and Name Screening compliance assessments
• Process Improvement: Identify inefficiencies, drive continuous improvement using Lean/Six Sigma methodologies
• Stakeholder Management: Act as main contact for internal teams, provide senior management updates, align departmental priorities
• Data & Reporting: Track key metrics, build dashboards, use data insights for process optimization
• Program Steering Committee: Ensure timely and accurate updates to entity Steering Committee in clear and understandable format, and secure timely escalation of issues requiring steering committee decision making
• Regulatory Compliance: Ensure adherence to AML and card scheme rules, support audits, maintain documentation

Skills

Backlog management

Stakeholder management

Process improvement

Merchant risk domain knowledge

Tools

Jira

Asana

Excel

SQL

BI dashboards

Job description

We are looking for a Program Manager in the Payments Merchant Risk domain, responsible for managing and reducing due diligence backlogs related to merchant onboarding and monitoring. You'll be at the heart of merchant risk and payments operations, taking ownership of ODD backlog management while driving operational transformation. The position offers high-impact visibility with measurable results, strategic ownership of backlog improvement initiatives, and exposure to complex EU regulatory environments with opportunities to drive automation and process innovation.

Day-to-Day Responsibilities

• Backlog Management:Own and prioritize ODD backlog of merchant periodic reviews, monitor KPIs, and implement reduction strategies
• Project Management:Lead backlog reduction initiatives, define project scope and timelines, coordinate cross-functional teams
• Merchant Risk & Due Diligence:Ensure proper ODD execution, oversee AML/CTF and Name Screening compliance assessments
• Process Improvement:Identify inefficiencies, drive continuous improvement using Lean/Six Sigma methodologies
• Stakeholder Management:Act as main contact for internal teams, provide senior management updates, align departmental priorities
• Data & Reporting:Track key metrics, build dashboards, use data insights for process optimization
• Program Steering Committee:Ensure timely and accurate updates to entity Steering Committee in clear and understandable format, and secure timely escalation of issues requiring steering committee decision making
• Regulatory Compliance:Ensure adherence to AML and card scheme rules, support audits, maintain documentation

Who Are We Looking For

• Minimum of 3 years of experience in payments, risk, compliance, or operations with experience managing operational backlogs or transformation projects
• Background in merchant onboarding or due diligence is highly valued
• Knowledge of merchant risk, AML/KYC, and fraud prevention
• Proficiency with project tools (Jira, Asana), data analysis capabilities (Excel, SQL, BI dashboards), familiarity with payment platforms and risk systems.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.