Product Owner

Scania; Stjärna; Hybrid; SEK 700,000 - 950,000; Full time

Benefits offered by this job

Health center access

Wellness allowance

Result bonus

Flexible working hours

Company car leasing

Job summary

Scania’s IT Digital Workplace is seeking a Product Owner for the IT Service Desk to define the vision, roadmap, and priorities for a global service that supports employees. You will translate user needs and operational insights into measurable improvements and clear development priorities.

Work closely with Digital Workplace, IT service management, and support teams to deliver a scalable, efficient, and user-focused experience across regions.

Qualifications

• Experience in product ownership or similar role.
• Understanding of first-line IT support processes and incident handling.
• Ability to translate user needs and data into measurable improvements.

Responsibilities

• Define vision, roadmap, and backlog for IT Service Desk product.
• Use data and feedback to identify opportunities and improvements.
• Improve end-to-end support experience including intake and escalation.
• Balance user experience with reliability, cost, and risk in decisions.
• Explore self-service, automation, and AI-enabled support.

Skills

Product ownership

Stakeholder management

Data-driven decisions

Automation awareness

Job description

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Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions.
Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.

Role Summary

As Product Owner for the IT Service Desk, you will define the vision, roadmap, and priorities for a product that supports employees across a global organization. You will transform user needs, operational insights, and business objectives into measurable improvements and clear development priorities. Working closely with stakeholders across Digital Workplace, IT service management, and support delivery, you will drive a support experience that is scalable, efficient, and user-focused.

Job Responsibilities

• Define and drive the product vision, roadmap, and prioritized backlog for the IT Service Desk.
• Use user feedback, operational data, and service performance measures to identify opportunities and deliver continuous improvements.
• Enhance the end-to-end support experience, including intake, triage, escalation, and collaboration with resolving teams.
• Balance user experience, service reliability, efficiency, cost, and risk when making product decisions and prioritization trade-offs.
• Explore and implement opportunities for self-service, automation, knowledge management, and AI-enabled support capabilities.

Who You Are

• You have experience in product ownership, service development, or a similar role where you have successfully prioritized improvements and delivered results through collaboration.
• You understand first-line IT support processes, incident management, escalation practices, and service-level-driven delivery in a global environment.
• You are confident using data and stakeholder insights to make informed decisions and manage dependencies.
• You communicate clearly, build strong stakeholder relationships, and work effectively across teams.
• You are curious about innovation and motivated to improve support experiences through automation, self-service, and responsible use of AI.

This Is Us

Digital Workplace within Scania IT is responsible for enabling modern and reliable digital services that help employees perform their daily work efficiently. We work closely with business stakeholders, support organizations, and technology teams to continuously improve the user experience and ensure high-quality IT services globally. Our culture is built on collaboration, continuous improvement, and delivering sustainable value for our users and the business.

We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will be part of a strong team environment that encourages knowledge sharing and close cooperation across functions.

With a structured development plan and a wide range of training opportunities, Scania supports your professional growth both locally and internationally.

Benefits include access to our health center in Gröndal or a wellness allowance, result bonus, flexible working hours, and company car leasing. Scania also arranges events for employees and their families, and for those living in Stockholm, convenient commuting is supported through direct Scania Job express buses to Södertälje.