Product Experience Lead — Remote Contract

Menlo Ventures; Stockholms kommun; Hybrid; SEK 30,000 - 50,000; Part time

Job summary

Lovable is seeking a Product Experience Specialist to help shape software development experiences for users. This role includes ownership of user problems, improving internal support structures, and offering product feedback from the frontline.

This is a part-time position based in Lund, Stockholm, or remotely within Sweden, offering a 3-month contract with a potential for a 12-month extension. Candidates should be proactive communicators with a problem-solving mindset.

Qualifications

• You must be proactive and identify problems before they occur.
• You need to analyze situations and deliver fast solutions.
• Strong communication is crucial, both written and verbal.

Responsibilities

• Own user problems end to end and escalate when necessary.
• Keep internal documentation updated and improve workflows.
• Feed product feedback consistently into the team.

Skills

Problem-solving

Analytical thinking

Communication

Curiosity

B2C SaaS support experience

Tools

Intercom

AI tools

Job description

TL;DR

We are looking for Product Experience Specialists who want to shape the way the world builds software. You will be on the front lines of a fast-growing product, solving real user problems and feeding insights directly into product development. You will also take ownership of how we build, document, and improve support at scale. This role is for someone who’s user- and product-obsessed, cares deeply about helping others succeed and is ready to grow into real responsibility fast.

This is a 3-month contract with a potential 12-month extension and expanded responsibilities, on a part-time basis, based in Lund, Stockholm, or remotely in Sweden.

Why Lovable?

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started.

We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

What we’re looking for

• A driver, not a passenger: You spot problems before they're pointed out, come up with improvements on your own initiative, and follow through.

• Analytical problem solver: You break down complex situations systematically and move fast to get users unblocked even if it is something we haven’t seen before. You see opportunities where others see obstacles.

• Curious: You test ideas, try new approaches, and aren't afraid to get it wrong the first time. You're naturally drawn to AI tools and see the potential to get things done more efficiently.

• Crystal-clear communicator: Whether it's a user reply, a bug report, or an internal process doc, you communicate warmly and precisely.

• Bonus: Experience in B2C SaaS support using tools like Intercom.

• Bonus: Hands-on experience with Lovable, Claude and similar AI tools.

What you’ll do

• Own user problems end to end: Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed.

• Improve our support stack: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better.

• Be the voice of the customer: Continuously feed product feedback into the team so that what you see on the front lines actually improves the product.

• Grow your scope: As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop.

About your application

• We welcome candidates from all backgrounds. What matters to us is mindset, drive, and curiosity. Please apply through our application system in English as it is our company language.