Process Developer

SCANIA Aktiebolag; Södertälje kommun; On-site; SEK 650,000 - 900,000; Full time

Benefits offered by this job

Health centre access

Wellness allowance

Bonus

Flexible working hours

Company car leasing

Employee events

Commuting support Södertälje

Job summary

Scania Credit Group is seeking a Process Developer to ensure our business applications remain reliable and efficient. You will join the Process & IT team, blending operational support with project work to sustain critical systems and contribute to digital improvements.

You will report to the IT Manager and collaborate with IT, Finance, Credit Risk, Risk & Compliance, and external partners. The role offers varied daily activities, from troubleshooting and testing to driving process improvements

Qualifications

• Requires a relevant university degree or equivalent practical experience.
• 3+ years of experience in application support, service management, process development, or related IT/business systems role.
• Experience with incident management, change management, service requests, and user support.
• Experience in system implementations, enhancements, testing (UAT), or continuous improvement.
• Experience with user access management, IT controls, compliance, or audit activities.
• Experience in financing or financial services is highly preferred.
• Professional proficiency in English; Swedish is an advantage.
• Familiarity with Lean methodologies or the Scania Way is beneficial.
• Experience working in an international or cross-functional environment is an advantage.

Responsibilities

• Provide first- and second-line support for business applications and resolve incidents and service requests.
• Support and administer View21 and Microsoft Dynamics 365 CRM, including configuration and maintenance.
• Coordinate application configurations and support new products and initiatives.
• Lead and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Manage user access and support IT audit activities related to access, change and incident management.
• Collaborate with business users and vendors to analyse requirements and implement improvements.
• Develop and maintain user guides, process documentation, and training materials.
• Identify opportunities to improve business processes and streamline workflows.
• Support onboarding and offboarding with provisioning and access management.
• Contribute to projects across Process & IT with a balance of operations and new capabilities.

Skills

English proficiency

Lean methodologies

Scania Way

Education

University degree or equivalent

Tools

View21

Microsoft Dynamics 365 CRM

Job description

Scania Credit Group (SCA), one of the captive Scania Financial Services entities, offers financing and insurance in the Middle East, Central Asia, and West Africa. SCA has become a leader in factoring solutions for non‑captive dealers and body‑builders, supporting Scania's goal to reduce CCC and offload its balance sheet. We have partnered with external credit insurers to mitigate commercial and political risks in certain transactions. SCA is expanding into new markets, particularly in the AMC region.

Based in Södertälje, the SCA Head Office and Market Support Centre provides governance, strategic development, credit risk management, contract administration, and IT support. With 50 employees, including 30 in Södertälje, we manage around 250 MEUR of assets across 10+ markets.

At SCA we value team spirit, diversity and respect. We believe that every employee should be able to be themselves at work. Our corporate culture is characterized by respect for the individual, continuous improvement and always putting the customer first.

Role Summary

As a Process Developer, you will play a key role in ensuring our business applications remain reliable, efficient, and aligned with evolving business needs. Working within our Process & IT team, you will combine operational support with project work, helping to maintain critical business systems while contributing to new initiatives and digital improvements.

Reporting to the IT Manager, you will collaborate closely with colleagues across IT, Finance, Credit Risk, Risk & Compliance, Business Development, and external partners. You will be the link between business and technology, ensuring our applications continue to meet business needs while identifying opportunities to simplify processes and enhance the user experience.

This is a hands‑on role where no two days are the same. One day you may be troubleshooting application issues, managing service requests, or supporting users; the next you could be coordinating testing, implementing system enhancements, participating in projects, or driving process improvements. If you enjoy solving problems, working closely with stakeholders, and making a tangible impact on how the business operates, this role offers an excellent opportunity to develop your skills within an international financial services organisation.

Job Responsibilities

• Provide first‑ and second‑line support for business applications, troubleshooting issues and ensuring timely resolution of incidents and service requests.
• Support and administer View21 and Microsoft Dynamics 365 CRM, including system configuration, maintenance, and enhancements.
• Coordinate application configurations and support the implementation of new products and business initiatives.
• Lead and coordinate User Acceptance Testing (UAT), working closely with business stakeholders to validate system changes and enhancements.
• Manage user access to business applications, ensuring compliance with internal policies and supporting IT audit activities related to access, change, and incident management.
• Collaborate with business users and vendors to analyse requirements, prioritise change requests, and implement system improvements.
• Develop and maintain user guides, process documentation, and training materials to support knowledge sharing and user adoption.
• Identify opportunities to improve business processes and workflows, driving efficiency through system enhancements and process optimisation.
• Support user onboarding and offboarding by ensuring timely application provisioning, access management, and user enablement.
• Contribute to projects and improvement initiatives across the Process & IT function, balancing operational support with the delivery of new capabilities.

Who You Are

We're looking for someone who enjoys solving problems, improving processes, and working closely with both business and IT stakeholders. You are curious, eager to learn, and comfortable taking ownership of tasks, whether it's resolving a support issue, coordinating testing, or driving a process improvement initiative.

You are structured and organised in your approach, able to balance operational responsibilities with project work while managing competing priorities. As a strong communicator, you build positive relationships across teams and are confident working in a collaborative environment.

Most importantly, you have a continuous improvement mindset, enjoy learning new systems and technologies, and are motivated by making a tangible impact on how the business operates.

Qualifications

• A relevant university degree or equivalent practical experience.
• 3+ years of experience in application support, service management, process development, or a related IT/business systems role.
• Experience working with incident management, change management, service requests, and user support.
• Experience participating in system implementations, enhancements, testing (UAT), or continuous improvement initiatives.
• Experience with user access management, IT controls, compliance, or audit‑related activities.
• Experience in financing, financial services, or a regulated business environment is highly preferred.
• Professional proficiency in English; Swedish is an advantage.
• Familiarity with View21 and/or Microsoft Dynamics 365 CRM is an advantage.
• Knowledge of Lean methodologies or the Scania Way is beneficial.
• Experience working in an international or cross‑functional environment is an advantage.

This Is Us

Our Process & IT team consists of six dedicated professionals with diverse backgrounds and expertise. We are responsible for the technology and processes that enable our business to operate efficiently—from application support and infrastructure to reporting, AI and analytics, business systems, and process optimisation. Working closely with business stakeholders, we deliver practical digital solutions that create value across the organisation and support our continued growth.

At Scania Credit, we value teamwork, diversity, and respect. We believe everyone should feel empowered to be themselves at work. Our culture is built on respect for the individual, continuous improvement, and always putting the customer first.

Scania Credit Offers

We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will be part of a strong team environment that encourages knowledge sharing and close cooperation across functions.

Benefits include access to our health centre in Gröndal or a wellness allowance, bonus, flexible working hours, and company car leasing. We also arrange events for employees and their families, and for those living in Stockholm, convenient commuting is supported through direct Scania Job express buses to Södertälje.

Are you passionate about improving business processes through technology? Do you enjoy solving problems, collaborating with stakeholders, and delivering solutions that make a real business impact? If so, we'd love to hear from you. Join Scania Credit as a Process Developer and help shape the future of our business systems and digital transformation!