Process & Capabilities Partner: End-to-End Excellence

IKEA Gruppe; Malmö kommun; On-site; Confidential; Full time

Job summary

IKEA Gruppe is seeking a Business Process Partner to strengthen our end-to-end and cross-functional process landscape. You will shape, improve, and maintain business processes across the value chain with a focus on continuous improvement and operatinal excellence.

Collaborating with BPOs, process leaders, digital product teams, and stakeholders, you will translate business needs into scalable solutions and ensure processes align with BPM standards across Inter IKEA Group.

Qualifications

• Experience working with cross-functional stakeholders and leading process-related initiatives.
• Good understanding of change management and experience leading change through indirect leadership.
• Strong understanding of IKEA value chain, process landscape, business model, and total cost approach.
• Collaborative, communicative, structured, analytical, and solution-oriented working style with a totality mindset.
• Experience in business process development, process mapping, or process governance.
• Solid knowledge of Business Process Management methods, tools, and frameworks.

Responsibilities

• Gathering and documenting business requirements together with Business Process Owners for process improvements and development initiatives.
• Defining and supporting process measures and KPIs to enable effective performance monitoring and continuous improvement.
• Analysing process performance data, identifying root causes, risks, and areas for improvement, and supporting compliance with relevant regulations.
• Observing and engaging with process performers to understand business realities, pain points, and future opportunities.
• Modelling and documenting processes according to the Business Process Framework, ensuring clarity and usability.
• Collaborating with digital product teams to ensure digital solutions and data models reflect true process needs.
• Securing clear interdependencies, such as data exchanges across processes.
• Identifying and driving standardization opportunities across teams and functions.
• Bringing in new perspectives by monitoring trends, research, and technologies in process development.
• Supporting competence development by identifying skill needs and contributing to role profiles and capability-building networks.
• Actively enabling change management by translating process changes into clear, practical impacts on ways of working, supporting stakeholders through transitions, and contributing to communication, training needs, and readiness activities.

Skills

Cross-functional collaboration

Change management

Analytical skills

Structured working style

Totality mindset

Stakeholder influence

Tools

BPM tools

Job description

IKEA Gruppe is seeking a Business Process Partner to strengthen our end-to-end and cross-functional process landscape. You will shape, improve, and maintain business processes across the value chain with a focus on continuous improvement and operatinal excellence.

Collaborating with BPOs, process leaders, digital product teams, and stakeholders, you will translate business needs into scalable solutions and ensure processes align with BPM standards across Inter IKEA Group.