Power Systems Application Support Engineer

Hitachi Energy, Västerås; Västerås kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Flexible working time

Healthcare and wellness allowance

Career opportunities

Continuous learning programs

Employee Benefit Portal

Job summary

A global technology firm in Sweden is seeking a Technical Support Engineer – Application Specialist to provide advanced technical expertise for customers in power systems and substation automation. You will analyze complex cases, guide hardware and firmware upgrades, and maintain strong relationships with clients. The ideal candidate has a Master's degree in Electrical Engineering and a minimum of 5 years of experience in technical support. This role offers excellent career opportunities and a positive work environment.

Qualifications

• Minimum 5 years of experience in technical support or application engineering.
• Strong knowledge of communication protocols like IEC 61850, Modbus, DNP3.
• Fluency in English, additional languages are a plus.

Responsibilities

• Provide advanced technical support for customer application-related issues.
• Analyze and troubleshoot complex cases for root causes.
• Guide customers on hardware and firmware upgrades.

Skills

Technical Support

Application Engineering

Customer Relationship Management

Power Systems Knowledge

Substation Automation

Education

Master of Science or PhD in Electrical Engineering

Tools

IED Engineering Tools

Omicron

Job description

A global technology firm in Sweden is seeking a Technical Support Engineer – Application Specialist to provide advanced technical expertise for customers in power systems and substation automation. You will analyze complex cases, guide hardware and firmware upgrades, and maintain strong relationships with clients. The ideal candidate has a Master's degree in Electrical Engineering and a minimum of 5 years of experience in technical support. This role offers excellent career opportunities and a positive work environment.