Technical Support Engineer Application Specialist

Hitachi Energy, Västerås; Västerås kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Flexible working time

Healthcare and wellness allowance

Career opportunities

Continuous learning programs

Employee Benefit Portal

Inclusive workplace

Parental leave compensation

Employee Benefit Portal

Job summary

A global technology firm in Sweden is seeking a Technical Support Engineer – Application Specialist to provide advanced technical expertise for customers in power systems and substation automation. You will analyze complex cases, guide hardware and firmware upgrades, and maintain strong relationships with clients. The ideal candidate has a Master's degree in Electrical Engineering and a minimum of 5 years of experience in technical support. This role offers excellent career opportunities and a positive work environment.

Qualifications

• Minimum 5 years of experience in technical support or application engineering.
• Strong knowledge of communication protocols like IEC 61850, Modbus, DNP3.
• Fluency in English, additional languages are a plus.
• Strong knowledge of power systems, protection, and control.
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, IEC 103.
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron).
• Experience in commissioning and testing is considered a merit.
• Fluency in English, both written and spoken; additional languages are a plus.

Responsibilities

• Provide advanced technical support for customer application-related issues.
• Analyze and troubleshoot complex cases for root causes.
• Guide customers on hardware and firmware upgrades.
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high-workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

Skills

Technical Support

Application Engineering

Customer Relationship Management

Power Systems Knowledge

Substation Automation

Education

Master of Science or PhD in Electrical Engineering

Tools

IED Engineering Tools

Omicron

DNP3

IEC 103

IED engineering tools

Omicron testing tools

Job description

Overview

We are looking for a Technical Support Engineer – Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you’ll make an impact

• Provide advanced technical support and consultation for customer application‑related issues
• Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
• Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high‑workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

Your background

• Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
• Minimum 5 years of experience in technical support, application engineering, or a similar role
• Solid experience working in customer support services within an international environment
• Strong knowledge of power systems, protection, and control
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
• Experience in commissioning and testing is considered a merit
• Fluency in English, both written and spoken; additional languages are a plus

What we offer

• Collective agreement
• Flexible working time
• Healthcare and wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• Continuous learning through training and development programs
• A diverse and inclusive workplace with 70+ nationalities represented in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Are you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!

Hiring Manager Ziaedin Hassani, [e-mail], will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari [phone]; Unionen: Fredrik W Nordin, [phone]; Ledarna: Frank Hollstedt, [phone].