Organic Social Coordinator: Engagement & Culture Driver

H&M; Stockholms kommun; On-site; SEK 420,000 - 560,000; Full time

Job summary

H&M Creative Studios is seeking an Organic Social Coordinator to manage daily publishing and community interactions across our brand channels, ensuring timely, relevant content that fits each platform's voice. You will collaborate with organic social and content teams to turn audience feedback into actionable insights, monitor trends, and escalate issues through established processes.

3-5 years in fashion or lifestyle social media preferred.

Qualifications

• 3–5 years hands-on experience in social media publishing and channel coordination.
• Experience in community management and audience engagement.
• Strong understanding of major social platforms and differing platform cultures.
• Excellent organizational skills and attention to detail.
• Good judgment for handling sensitive conversations online.

Responsibilities

• Coordinate and manage scheduling and publishing across organic social channels.
• Ensure content is published accurately, consistently, and on time.
• Lead day-to-day community management and engage with audiences in brand voice.
• Monitor conversations and audience sentiment for cultural relevance.
• Identify emerging topics and reactive opportunities while still timely.
• Translate audience feedback into insights for content teams.
• Escalate potential issues per crisis management processes.
• Support daily operations with clear communication and cross-team coordination.

Skills

Social media publishing

Channel coordination

Community management

Social listening / sentiment

Crisis awareness

Communication

Job description

H&M Creative Studios is seeking an Organic Social Coordinator to manage daily publishing and community interactions across our brand channels, ensuring timely, relevant content that fits each platform's voice. You will collaborate with organic social and content teams to turn audience feedback into actionable insights, monitor trends, and escalate issues through established processes.

3-5 years in fashion or lifestyle social media preferred.