Operations Specialist, Fleet Management

Bolt; Stockholms kommun; Hybrid; SEK 700,000 - 1,100,000; Full time

Benefits offered by this job

Salary and stock options

Wellness perks

5-year sabbatical after milestone

Job summary

Bolt is seeking an Operations Manager to drive supply growth through fleet management and performance improvements. You will work with cross-functional teams to ensure fleet quality and compliance, while building long-term partner relationships.

You will evaluate performance data, engage with fleet owners, and collaborate with marketing, product, and HQ operations to align goals and deliver growth in a hybrid work environment.

Qualifications

• 1+ years experience in partner management, account management or operations, ideally within taxi, public transport, logistics or a marketplace business.
• Strong commercial sense; able to negotiate terms with fleet owners and build long-term relationships while maintaining quality and compliance.
• Analytical skills with data, spreadsheets and dashboards to identify trends and drive decisions.

Responsibilities

• Hands-on partner (fleets) management from acquisition to retention, including sourcing new fleets.
• Monitor and ensure compliance and performance of fleets and drivers in the B2G segment.
• Improve engagement of active fleets by analyzing metrics and scheduling regular meetings with fleet owners.

Skills

Partner management

Account management

Operations

Analytical skills

Negotiation

Spreadsheet use

Tools

Excel

Dashboards

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.


• Tackle challenges at scale that span technology, operations, regulation, and growth.


• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.


• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

You will be working closely alongside your peers and with the Operations Manager where your work will have a direct impact on the business growth through achieving supply growth through fleet management and ensuring fleet performance.

Main Tasks & Responsibilities

• Hands-on partner (fleets) management - working autonomously and taking initiatives through the stages of partner acquisition, conversion, activation and retention, including supporting the sourcing of new fleets not (yet) operating at Bolt.


• Performance management and quality of our fleets and their drivers operating in the Business to Government (B2G) segment, including compliance control of B2G fleets - ensuring compliance of drivers (education, service standards etc.) and vehicles.


• Improve engagement of active fleets by analysing key performance metrics and scheduling regular meetings with fleet owners to gain insights and improve performance. Develop and execute initiatives to enhance the value proposition for fleets and drivers, increasing their engagement.


• Track and analyse performance data to identify trends, solve problems, and improve key metrics such as supply availability, retention, driver and rider satisfaction.


• Collaborate with cross-functional teams (marketing, B2G account managers, customer support, product, and HQ operations) to align on business goals and to execute initiatives, projects, and strategies that drive growth and improve marketplace health, all while ensuring operational success.


• Manage and maintain effective collaboration with external partners to ensure alignment, drive performance, and foster long-term relationships. Continuously improve operational processes, collect feedback on missing features and offers, and suggest solutions to improve efficiency in the team.

About You

• 1+ years experience in partner management, account management or operations, ideally within taxi, färdtjänst/public transport, logistics or a marketplace business, is a strong merit.


• Commercially minded, comfortable negotiating terms with fleet owners and building long-term partner relationships while safeguarding quality and compliance.


• Analytical skills, confident working with performance data, spreadsheets and dashboards to identify trends and drive decisions.


• Self-driven and structured, able to manage several partner relationships and workstreams in parallel and take initiatives autonomously.


• Solution-oriented, responsible and service-mindful, with strong communication skills in both speech and writing in Swedish and English.

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.


• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.


• Take care of your physical and mental health with our wellness perks.


• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.


• Connect with colleagues at annual company events and smaller team gatherings.


• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.