Operations Lead

Centiro; Borås kommun; On-site; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Tech/scale-up experience

Organizational development background

Job summary

Centiro in Borås is seeking an Operations Lead who blends strategic thinking with hands-on management to steer day-to-day work and drive growth. You will connect customers with the organization, shaping direction and ensuring delivery of commitments.

You will build a deep understanding of customer needs, monitor performance and resource planning, and establish routines that scale. The role requires calm leadership, excellent communication, and a track record of turning insights into value for

Qualifications

• Several years of experience leading a business or operational function.
• Strong strategic thinking paired with hands-on operational execution.
• Background in economics, financial performance tracking, follow-ups and resource planning.
• Structured, analytical and able to identify risks, needs and opportunities.
• Skilled communicator who builds alignment across teams and stakeholders.
• Confident decision-maker in dynamic, fast-moving environments.
• Ability to create processes and efficient ways of working within a well-designed frame.
• Skilled at translating insights into concrete actions and value-driven opportunities that strengthen both the customer relationship and the business.

Responsibilities

• Lead and develop the business, creating clarity, engagement and growth while ensuring we stay on track to our goals and customer commitments.
• Build deep understanding of customer needs and translate into direction and opportunities for growth.
• Monitor performance, resource planning and drive improvements to deliver on commitments.
• Represent the business unit in dialogues, acting as a bridge between teams and stakeholders.
• Create routines and processes that are effective and sustainable in line with the company’s ethos.

Skills

Strategic thinking

Operational leadership

Financial management

Stakeholder communication

Change management

Relationship building

Job description

Lead, shape and grow the business!

We’re now looking for an Operations Lead to join one of our expanding business units within Centiro Group – someone who keeps the business moving, drives day‑to‑day work and ensures we grow in line with our goals.

This role blends strategic thinking with hands‑on Operations and business management leadership. We’re looking for someone experienced and grounded, who moves comfortably between long‑term direction and practical execution, thriving in a changing landscape. You bring clarity and calm as things shift, creating the structure and focus that help people around you move forward with confidence.

The impact you’ll make

As Operations Lead, you act as the connector between our customers and the organization. You’ll lead and develop the business - creating clarity, engagement and growth while ensuring we stay on track to our goals and customer commitments.

You build a deep understanding of our customers’ needs, challenges and long‑term ambitions, translating these into clear direction and opportunities for growth. You maintain strong, trust‑based relationships and proactively identify where we can create additional value, strengthen collaboration and support our customers’ strategic development.

You are comfortable in developing routines and processes that are both effective and sustainable and in line with the company’s ethos, culture and ways of working. A key part of your role is to stay close to the customer and the numbers – monitoring overall performance, resource planning while driving improvements where needed and ensuring we consistently deliver on our commitments to customers.

With a sharp eye for opportunities, risks and needs, you help the organization evolve and grow. You create clarity around goals, responsibilities as well as outcomes. You’ll also represent our business unit in dialogues – acting as a bridge between teams and stakeholders.

In short, you make sure the business runs smoothly, develops in the right direction and delivers real value to our customers and the company.

Who you are

You’re a grounded, pragmatic person who thrives in a changing environment and naturally brings clarity and calm to dynamic situations. You put people at the center, lifting colleagues and customers alike. You build trust through presence, leadership, empathy and clear communication, and you genuinely enjoy nurturing strong, long‑term relationships.

Curious and proactive by nature, you explore, ask questions and keep learning as you go. You enjoy combining structure with development and finding better ways of working. You’re genuinely interested in how AI reshapes industries and work processes, and you’re energized by being at the forefront helping customers see what’s possible and guiding them through real change. At the heart of everything you do is a commitment to helping others succeed and creating an environment where both business and relationships can grow.

• Move confidently between strategic perspective and operational detail
• Understand financial management and follow‑up
• Bring clarity, initiative and stability to dynamic environments
• Communicate well and build strong relationships with diverse stakeholders
• Provide direction and momentum in a growing organization

Competences and skills

• Several years of experience leading a business or operational function
• Strong strategic thinking paired with hands‑on operational execution
• Background in economics, financial performance tracking, follow‑ups and resource planning
• Structured, analytical and able to identify risks, needs and opportunities
• Skilled communicator who builds alignment across teams and stakeholders
• Confident decision‑maker in dynamic, fast‑moving environments
• Ability to create processes and efficient ways of working within a well‑designed frame
• Skilled at translating insights into concrete actions and value‑driven opportunities that strengthen both the customer relationship and the business

Bonus

• Experience from tech, scale‑up environments or business development
• Background in organizational development

Why working at Centiro Group?

Joining one of our business units means stepping into a growing part of the Centiro Group – a family of tech brands and businesses shaping the digital backbone behind brands you know, love and can’t live without. As part of the Centiro family, you’ll thrive in a people‑first culture built on trust, autonomy and continuous learning. You’ll collaborate with passionate, sharp and future‑focused colleagues across the group, all committed to creating meaningful impact. Expect short decision paths, room to experiment and the flexibility of an agile organization that believes great work happens when people are empowered.