Operational Specialist

PDSVISION; Lunds kommun; Hybrid; SEK 520,000 - 680,000; Full time

Job summary

PDSVISION is looking for an Operations Specialist to own the operational backbone connecting Sales, Service, Finance, and HR, bringing structure, data quality, and momentum to a growing international organization. You will report to the VP Operations and collaborate with Sales, Customer Success, Project Managers, and Finance to improve productivity and governance.

The role emphasizes centralized operational processes, data quality across business systems, and ensuring administrative activities

Qualifications

• 3+ years of experience in operations or sales support
• Experience with CRM and ERP systems
• Experience in reporting and operational analysis
• Fluent in English and a Nordic language

Responsibilities

• Sales operations: CRM data quality and renewal management
• Service/Delivery operations: ERP governance and project governance
• HR and administrative governance: time reporting governance

Skills

CRM systems

ERP systems

Data analysis

English + Nordic language

Excel basics

Education

Business administration education

Tools

Salesforce

Odoo

Job description

PDSVISION is looking for an Operations Specialist ready to take ownership of the operational backbone connecting Sales, Service, Finance, and HR — bringing structure, data quality, and momentum to a growing international organization at the center of its go-to-market operations.

About PDSVISION

PDSVISION is a global provider of IT solutions and services, supporting companies in areas such as product development, manufacturing, and aftermarket services.

We work with technologies including PLM, CAD, IoT, simulation, and digital service solutions. Our focus is simple: helping customers improve how they develop, produce, and maintain their products.

About the Role

As our Operations Specialist, you will play a key role in improving sales productivity, delivery control, data quality, renewal governance, and margin visibility by centralizing operational administration. You'll support our Sales, Service, Finance, and HR teams by owning operational processes, maintaining data quality across our business systems, and ensuring administrative activities run consistently and efficiently — freeing up our Account Managers, Project Managers, Service Managers, Customer Success, and leadership teams to focus on customers, delivery, and growth.

You will report to VP Operations and work closely with Sales and Customer Success leadership, Account Managers, Project Managers, Service leadership, and Finance.

Key Responsibilities

• Sales operations: CRM data quality, pipeline governance, renewal management, licensing administration, sales reporting, and order/invoice administration
• Service operations: ERP administration, project governance, service backlog management, and delivery readiness
• HR and operational administration: time reporting governance and administrative process support

What We're Looking For

• 3+ years of experience in operations, project administration, sales support, business administration, or a similar role
• Experience working with CRM and ERP systems
• Experience preparing reports and analyzing operational data
• Fluent written and spoken English + a nordic language
• Experience from, and basic skills in Excel
• Relevant education with an understanding of business administration

Experience from the software, SaaS, or technology industry, hands-on knowledge of Salesforce or Odoo, and experience with software licensing/maintenance agreements or recurring revenue businesses are all a plus.

We're looking for someone who is highly structured, detail-oriented, persistent and proactive, service-minded, and comfortable holding others accountable to agreed processes — someone who naturally brings order to complexity and isn't afraid to challenge poor data quality.

What We Offer

A key role at the operational heart of a growing, international organization, with genuine influence over how our sales, service, and finance processes work. We offer a competitive salary and benefits package, and a hybrid working model based out of our Lund office.