Onsite IT Team Lead — Growth & Impact

Atlas Copco Group

Stockholms kommun

On-site

SEK 700,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and benЕits

Health and well-being

Job summary

Atlas Copco Group in Stockholm, Sweden is seeking an experienced onsite IT support leader to manage daily operations and drive a proactive, business-focused support function. You will lead an onsite team, coordinate with global IT, and ensure high-quality service delivery aligned with SLAs.

The role emphasizes people development, data-driven improvement, ITSM processes and close collaboration with end users, suppliers and stakeholders.

Qualifications

Relevant IT education or equivalent experience from IT support or IT operations.
Good understanding of ITSM/ITIL, incident management, service request handling, escalation and SLA follow-up.
Broad knowledge of end-user computing, Microsoft 365, endpoint support, asset handling and onsite support processes.
Ability to compile, analyze and present data, queue status, ticket trends and operational KPIs.
Fluent English, spoken and written. Local Nordic language is an advantage depending on stakeholder scope

Responsibilities

Lead and coordinate the onsite IT support team in daily operations.
Develop and coach team members, fostering their full potential.
Set clear priorities and promote collaborative, customer focused team culture.
Prioritize incidents, service requests and local support needs and ensure delivered support meets agreed SLAs and service quality.
Monitor queues, backlog, aged tickets, ticket quality and follow-up actions.
Use service desk data and operational insights to identify trends, gaps and improvement opportunities.
Coordinate incidents and local activities requiring local onsite support.
Understand local user needs and secure clear communication and follow-up with end users, suppliers and other Group IT teams.
Follow up security and compliance-related work for infrastructure and assets.
Identify and escalte risks, deviations or missing remediation actions.
Assist in the implementation of regional and global IT solutions and processes.
Coordinate supplier involvement where local services, hardware or support processes require external action.
Drive standardization, documentation and continuous improvement of support processes and service offerings.