Online Travel Coordinator (Flexible Schedule)

Destinytravel; Göteborgs kommun; Hybrid; SEK 25,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training resources

Exclusive travel perks

Supportive team environment

Professional growth opportunities

Job summary

A travel service provider in Sweden is seeking an Online Travel Coordinator to assist travelers from planning to return. This remote position involves handling inquiries, providing destination guidance, and ensuring customer satisfaction through thoughtful communication. Ideal candidates will exhibit strong communication skills, attention to detail, and a passion for travel. The role offers flexible scheduling and opportunities for professional growth in the travel industry.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is preferred but not required.
• Strong attention to detail and organizational skills.
• Comfort learning and using digital tools and systems.
• Genuine passion for travel and assisting others.

Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes and travel questions.
• Provide destination information and travel requirement guidance.
• Confirm trip details and follow up before departure.
• Resolve concerns with empathy and timely communication.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Organizational skills

Comfort learning digital tools

Passion for travel

Job description

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.