OE Process Specialist

Dustin Aktiebolag; Nacka kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Dustin AB in Sweden seeks a seasoned professional to lead AI-driven process transformation initiatives, collaborating with stakeholders across the business to turn innovative AI opportunities into practical improvements that enhance customer experiences and operational performance.

You will facilitate workshops, drive pilots, and guide adoption and scaling of AI-powered ways of working, ensuring sustainable value.

Qualifications

• Bachelor's degree level of working and thinking.
• 3-8+ years of experience in process improvement, operational excellence, business analysis, consulting, transformation, or related roles.
• Experience with AI, automation, digital transformation, or continuous improvement initiatives.
• Experience driving pilot programs, implementation, adoption, and scaling of new technologies and ways of working.

Responsibilities

• Play a key role in shaping the organization's AI transformation by facilitating impactful workshops and turning innovative ideas into real business improvements.
• Drive continuous improvement initiatives that directly influence how teams adopt, optimize, and scale AI-powered ways of working.
• Collaborate across functions and stakeholders, positioning yourself at the forefront of AI adoption and organizational change.
• Identify, analyze, and redesign business processes to uncover AI and automation opportunities that improve efficiency, customer experience, and operational performance.
• Lead and support AI initiatives from pilot and testing through deployment and scaling, working closely with business stakeholders, process owners, and technology teams.
• Monitor business impact, drive user adoption, and champion continuous improvement to ensure AI solutions deliver sustainable value across the organization.
• Take care of enabling the successful adoption of AI and process innovation across the organization, partnering with process owners, business stakeholders, and technology teams.
• Drive pilot programs, implementation, adoption, and scaling of new technologies and ways of working.

Skills

Process improvement

Change management

AI/Automation

Business analysis

Stakeholder collaboration

Education

Bachelor's degree

Job description

Role Overview

Are you passionate about transforming the future of work through AI and automation? Join us to lead impactful process transformation initiatives, collaborate with stakeholders across the business, and turn innovative AI opportunities into real‑world solutions that improve customer experiences and drive measurable business results.

Responsibilities

• Play a key role in shaping the organization's AI transformation by facilitating impactful workshops and turning innovative ideas into real business improvements.
• Drive continuous improvement initiatives that directly influence how teams adopt, optimize, and scale AI‑powered ways of working.
• Collaborate across functions and stakeholders, positioning yourself at the forefront of AI adoption and organizational change.
• Identify, analyze, and redesign business processes to uncover AI and automation opportunities that improve efficiency, customer experience, and operational performance.
• Lead and support AI initiatives from pilot and testing through deployment and scaling, working closely with business stakeholders, process owners, and technology teams.
• Monitor business impact, drive user adoption, and champion continuous improvement to ensure AI solutions deliver sustainable value across the organization.
• Take care of enabling the successful adoption of AI and process innovation across the organization, partnering with process owners, business stakeholders, and technology teams.
• Drive pilot programs, implementation, adoption, and scaling of new technologies and ways of working.

Qualifications

• Bachelor's degree level of working and thinking.
• 3‑8+ years of experience in process improvement, operational excellence, business analysis, consulting, transformation, or related roles.
• Experience with AI, automation, digital transformation, or continuous improvement initiatives.
• Experience driving pilot programs, implementation, adoption, and scaling of new technologies and ways of working.

Benefits

Life at Dustin page has you covered.

Recruitment Process

• Telephone screening with TA partner, Sander Dirks.
• 1st interview with VP Customer Operations, Sabina Wallenborg and Team Manager Quality Assurance, Malin Olastuen.
• Assessment (Personality- and cognitive thinking test).
• 2nd interview with HR.
• Background check.