Global Head of Customer Success & Onboarding

HRM Affärsutveckling i Stockholm AB; Stockholms kommun; Sur place; SEK 100 000 - 130 000; Plein temps

Résumé du poste

HRM Affärsutveckling i Stockholm AB is seeking a Head of Customer Success to lead the Customer Success organization in Stockholm. This senior position will focus on ensuring customers achieve their objectives with the Aura Cloud platform while implementing strategic account engagement initiatives.

The ideal candidate will have over 15 years of experience in technology projects and a strong background in banking and financial services. Join us to drive success and foster growth for our valued customers.

Qualifications

• Minimum 15 years of experience leading complex IT or technology projects.
• Proven track record of leading customer onboarding and implementation projects.
• Experience working in Agile delivery environments.

Responsabilités

• Lead and develop the Customer Success team consisting of Product Owners.
• Drive successful onboarding and implementation projects for new customers.
• Establish and monitor customer success metrics for the Aura platform.

Connaissances

Customer engagement

Project management

Leadership

Agile methodology

Risk management

Communication skills

Description du poste

HRM Affärsutveckling i Stockholm AB is seeking a Head of Customer Success to lead the Customer Success organization in Stockholm. This senior position will focus on ensuring customers achieve their objectives with the Aura Cloud platform while implementing strategic account engagement initiatives.

The ideal candidate will have over 15 years of experience in technology projects and a strong background in banking and financial services. Join us to drive success and foster growth for our valued customers.