Meetings & Events Reservations Specialist

Radisson Hotel Group; Sweden; On-site; SEK 301,320 - 412,920; Full time

Benefits offered by this job

Team member discount on stays

Friends & Family discounts

Exclusive discounts on Breakfast, F&B,

Spa and more

Job summary

Radisson Blu Hotel Malmö is seeking a Meetings and Events Reservations Agent to join our vibrant team.

You will respond to inquiries, process reservations, prepare quotations and contracts, and coordinate with sales, catering, front office and housekeeping.

With Swedish and English language skills, you will ensure accurate records, handle amendments and changes, and help clients select meeting rooms and event packages. This role offers growth within a global hospitality group.

Qualifications

• Proven experience in events management and reservations.
• Strong leadership with a hands-on, lead-by-example work style.
• Committed to exceptional guest service in hospitality.
• Creative problem-solving with the ability to offer recommendations.
• Personal integrity and excellence in a fast-paced environment.
• Excellent communication and listening skills.

Responsibilities

• Respond to telephone, email, and online inquiries regarding meeting and event bookings.
• Process reservations accurately and efficiently using the hotel's reservation or event management system.
• Prepare quotations, contracts, and booking confirmations.
• Coordinate with sales, catering, banquet, front office, and housekeeping teams to ensure all event requirements are communicated.
• Update reservation systems with accurate client information and event details.
• Handle amendments, cancellations, and special requests promptly.
• Assist clients in selecting meeting rooms, event packages, and accommodation options.
• Monitor room availability and maximize meeting space utilization.
• Ensure compliance with company policies and booking procedures.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain accurate records, reports, and filing systems.
• Build positive relationships with clients to encourage repeat business.
• Work towards departmental KPIs
• Assist in operations when needed

Skills

Events management

Reservations

Leadership

Communication

Swedish language

English language

Tools

Microsoft Office

Job description

Radisson Blu Hotel Malmö is seeking a Meetings and Events Reservations Agent to join our vibrant team.

You will respond to inquiries, process reservations, prepare quotations and contracts, and coordinate with sales, catering, front office and housekeeping.

With Swedish and English language skills, you will ensure accurate records, handle amendments and changes, and help clients select meeting rooms and event packages. This role offers growth within a global hospitality group.