Barception / Front Office Supervisor – Comfort Hotel Malmö

Strawberryhotels; Malmö kommun; On-site; SEK 320,000 - 440,000; Full time

Benefits offered by this job

Dynamic work environment

Employee discounts at hotels

Career progression opportunities

Job security with benefits

Job summary

A leading hotel chain in Malmö is seeking a Barception Supervisor (Front Office) to ensure a welcoming environment for guests. The role includes leading a reception team, providing excellent service, and managing front office operations. Ideal candidates will be fluent in Swedish and English, have experience in customer service, and display strong leadership abilities. The company offers a dynamic work atmosphere along with various employee benefits, including career growth opportunities and competitive salaries.

Qualifications

• Fluent in both Swedish and English required; additional languages are a strong advantage.
• Experience in hotels, guest service, or reception preferred with supervisory experience as a plus.
• Flexibility to work various hours including evenings and weekends.
• Flexible hours including evenings and every other weekend.

Responsibilities

• Lead the reception crew and act as a coach and mentor.
• Handle traditional front office tasks—check-in/out, bookings, invoicing.
• Ensure high guest satisfaction and handle compensations professionally.
• Involved in upselling and achieving department goals.
• Manage daily routines, scheduling, and training new team members.

Skills

Fluent in Swedish

Fluent in English

Experience in customer service

Leadership skills

Tools

Mews

Job description

Location

Comfort Hotel Malmö

Apply by

2026-01-30

Are you the star we’ve been waiting for?

At Comfort Hotel, we keep things real, urban, and uncomplicated. We give our guests what they need and skip the fluff, creating a space where locals, travelers, startups, and globetrotters all feel at home. We’re looking for a Barception Supervisor (Front Office) who gets our vibe – someone who knows how to make guests feel welcomed, energized, and inspired. Comfort Hotel has taken the undisputed position as the Nordic region's leading budget hotel chain. Comfort Hotel Malmö has 293 rooms, and we welcome about 75,000 guests every year. You and your team are the first person our guests sees when they arrive, and the last they talk to when leaving. With great power comes great responsibility.

Are you the one we’re looking for?

We are looking for a Front Office Supervisor who wants to contribute to a vibrant, and welcoming environment for our guests. You have a positive attitude and a smile that never fades. When the unexpected happens, you always have a solution in your back pocket, you take ownership, and you follow through.

As our Supervisor, you are a role model for the team. Your home base is the reception, but at Comfort Hotel Malmö, we help out wherever needed. We reach results together! You will report to the Front of House Manager and play a key role in the daily operations.

Your responsibilities include:

• Leading the Crew: You are responsible for the reception during your shift, acting as a coach and mentor for our staff to ensure they can perform at their best.
• Operational Excellence: Handling traditional front office tasks—check-in/out, bookings, invoicing, and preparing arrival lists.
• Guest Experience: Ensuring the highest level of service to create unforgettable stays. You follow up on guest satisfaction and handle compensations with a professional touch.
• Driving Results: You are actively involved in upselling and ensuring the department's goals are met.
• Smooth Operations: Responsibility for daily routines, including scheduling (timeforbruk), training new team members, and ensuring the lobby area is in top condition.

We will thrive together if:

• You live for culture and values, creating a workplace where people love to come to work.
• You "Build Bridges" through relationships, cooperation, and trust.
• You "Lead the Way" with vision and purpose, maximizing individual strengths.
• You are proactive, independent, and a master of prioritization.

Qualifications:

• Language: You are fluent in both Swedish and English (this is a requirement). Any additional languages are a strong advantage.
• Systems: Experience with Mews is highly desirable.
• Experience: You have a background in hotels, guest service, or reception. Previous supervisor experience is a plus.
• Flexibility: You are comfortable working varying hours, including evenings and every other weekend.

Why Comfort Hotel Malmö? We offer a dynamic and fun work environment in the heart of Malmö. Here, we skip the fuss and focus on what matters: great service, great people, and great energy.

Are you as curious about us as we are about you? Interviews are held continuously, and the position may be filled before the deadline. Send your CV and cover letter as soon as possible, but no later than January 30, 2026.

About Strawberry

Strawberry is not your typical hotel company. With over 240 hotels, 120 restaurants, and 20 spas, we create thousands of experiences every day. Built on our core values - energy, courage, and enthusiasm - our team of 20,000 employees from 166 countries keeps us moving forward.

What’s in it for you?

As part of Strawberry, you will get the best employee benefits of the industry. A culture to cherish. Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

Job security for peace of mind. When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Room to grow. With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! We have room for you full-time, part-time, a few hours here and there, or perhaps only a season. We encourage creativity and curiosity, and we foster a culture of learning for professional development. Ready to take your next career leap within the company? We’ll help you achieve this!

Explore more. We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. You get four FREE nights at our hotels each year. We’ll always do our best to offer you an upgrade. We’ve also partnered with other companies to give you deals on travel and more. *If you are employed on a contract for at least 20% of full-time working hours.

Apply. Want to speed up your application process? You can login with LinkedIn to fetch your name, profile image and email, or proceed with filling in your details in the form below. Must be a LinkedIn profile link.

Privacy and data: The documents you give us (your application, CV and other attachments) contain personal data. The Data Controller is Strawberry. All documents related to your application will be stored and processed in accordance with applicable privacy laws. You have rights of access, correction, deletion, and restriction of processing. We protect personal data with appropriate security measures. Changes to the privacy policy will be posted on this page.

Strawberry is committed to inclusion and diversity. We strive to create equal opportunities and an inclusive workplace.