Lounge Operations Leader – P&L & Guest Experience

Swissport; Stockholms kommun; On-site; SEK 550,000 - 720,000; Full time

Job summary

Swissport seeks a Lounge Manager to lead two Aspire lounges at Stockholm Arlanda Airport. You will oversee guest experience, staff performance and financial results, reporting to regional management with HR and planning support from Finland.

The role covers budgeting, forecasting, cost control, and ensuring high standards across three service tiers while maintaining safe, compliant operations.

Qualifications

• Experience leading hospitality teams, managing service delivery and financial performance.
• Airport/hospitality experience is welcome but not required.
• Ability to budget, forecast and control costs with routine reporting.

Responsibilities

• Own the P&L for both Aspire lounges, including budgeting and reporting.
• Lead and develop employees through Head Chef and supervisors.
• Define staffing needs and manage labor costs while maintaining service quality.
• Ensure reliable food and beverage delivery and consistent standards across service tiers.
• Maintain relationships with airport customers and suppliers; oversee purchasing and upkeep.
• Ensure compliance with safety, security and hygiene requirements and service standards.

Skills

Leadership

Budgeting

Forecasting

Cost control

Staff development

Excel

MS Office

English

Swedish

Tools

MS Office

Job description

Swissport seeks a Lounge Manager to lead two Aspire lounges at Stockholm Arlanda Airport. You will oversee guest experience, staff performance and financial results, reporting to regional management with HR and planning support from Finland.

The role covers budgeting, forecasting, cost control, and ensuring high standards across three service tiers while maintaining safe, compliant operations.