Lounge Manager Arlanda, Swissport Aspire

Swissport; Stockholms kommun; On-site; SEK 550,000 - 720,000; Full time

Job summary

Swissport seeks a Lounge Manager to lead two Aspire lounges at Stockholm Arlanda Airport. You will oversee guest experience, staff performance and financial results, reporting to regional management with HR and planning support from Finland.

The role covers budgeting, forecasting, cost control, and ensuring high standards across three service tiers while maintaining safe, compliant operations.

Qualifications

• Experience leading hospitality teams, managing service delivery and financial performance.
• Airport/hospitality experience is welcome but not required.
• Ability to budget, forecast and control costs with routine reporting.

Responsibilities

• Own the P&L for both Aspire lounges, including budgeting and reporting.
• Lead and develop employees through Head Chef and supervisors.
• Define staffing needs and manage labor costs while maintaining service quality.
• Ensure reliable food and beverage delivery and consistent standards across service tiers.
• Maintain relationships with airport customers and suppliers; oversee purchasing and upkeep.
• Ensure compliance with safety, security and hygiene requirements and service standards.

Skills

Leadership

Budgeting

Forecasting

Cost control

Staff development

Excel

MS Office

English

Swedish

Tools

MS Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Do you have experience leading hospitality teams and managing both service delivery and financial performance? Swissport is looking for a Lounge Manager to lead its two Aspire lounges at Stockholm Arlanda Airport. You will be responsible for the guest experience, employees and results across both locations.

This is an opportunity to develop two recently opened lounges and establish routines, service standards and team performance needed for continued development.

The Role

As Lounge Manager, you will manage the Schengen and non‑Schengen Aspire lounges in Terminal 5. The organisation comprises approximately 50 employees, including front-of-house and kitchen staff. Each lounge has its own kitchen, with a Head Chef overseeing both. Supervisors support the daily operation.

Your key responsibilities as Lounge Manager:

• Own the P&L for both lounges, including budgeting, forecasting and regular financial and operational reporting.
• Lead and develop employees through the Head Chef and supervisors, with clear expectations, feedback and performance follow-up.
• Define staffing needs, coordinate with central roster planning and control labour costs while maintaining service quality.
• Ensure reliable food and beverage delivery, efficient guest flow and consistent standards across all three service tiers.
• Maintain relationships with the airport, airline customers and suppliers; oversee purchasing, cleaning, maintenance and supplies.
• Ensure compliance with safety, security and hygiene requirements, company procedures and agreed service standards.
• Follow up incidents, complaints and corrective actions.

The role is based on site at Arlanda and reports to the regional Area Manager in Helsinki. HR, Finance and roster planning support you from Finland.

You will normally work office hours, with flexibility for evening meetings and occasional weekend presence. The lounges operate every day of the year.

In this role you will have scope to improve the operation and develop the team,supported by regional functions and the wider organisation.

The role requires independent decision‑making and active presence in the lounges. A key priority is to build a dependable operation that balances guest service, staffing and profitability.

Is this you?

You have management experience within hospitality, such as hotels, restaurants or lounge operations, with responsibility for employees and financial performance. Airport experience is welcome but is not required.

• You understand how to lead both front‑of‑house and kitchen operations, working through supervisors and a Head Chef.
• You can demonstrate experience of budgeting, forecasting and cost control, as well as implementing routines and following up results. Experience of premium service, multiple outlets or establishing new operations is advantageous.
• You have good practical skills in Microsoft Office, including Excel.
• Professional English is required; Swedish is strongly preferred.

As a person you are organised, take responsibility for decisions and follow through on agreed actions. You remain effective under pressure and understand how to control costs without compromising safety service quality.

As a leader, you set clear expectations, treat employees fairly and address performance issues.

You must be able to obtain the airport security clearance and access pass required for the role.

Do you want to know more?

In this recruitment, Swissport is working with Level Recruitment.

About Swissport and Aspire

Swissport operates the Aspire lounges at Stockholm Arlanda Airport. The two lounges in Terminal 5 serve passengers through airline agreements and lounge‑access programmes. Their three service tiers combine buffet and bar service with more exclusive dining experiences. The local operation is part of Swissport’s international organisation, with regional management and support functions based in Finland.