Head of Product Design & Service Experience

Lendo Group; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Lendo Group is seeking a Lead Product Designer to elevate the user experience across our growing product and tech ecosystem in Sweden. You will lead a small design team, shape design strategy, and collaborate with product, engineering, and operations to drive business outcomes with user-centered craft.

The role emphasizes service design, design systems governance, research-led decision making, and a culture of psychological safety and continuous learning.

Qualifications

• 10+ years in digital product design with leadership experience.
• 3+ years directly managing UX or product designers.
• Expertise in service design and end-to-end journey mapping.
• Strong facilitation and stakeholder management skills.
• Strategic thinker with ability to articulate design value across the org.

Responsibilities

• Lead, mentor and coach a team of 3 UX designers with high craft standards.
• Provide direction through feedback, development talks and career planning.
• Cultivate an inclusive culture with psychological safety and innovation.
• Manage performance and growth per company frameworks.
• Lead service design initiatives and cross-department discovery workshops.
• Collaborate with non-design stakeholders to translate operations into intuitive software.
• Own design strategy, system governance and adoption across touchpoints.
• Champion user research and storytelling to secure buy-in.
• Partner with Product-Tech-Design leadership to align user needs with feasibility and goals.
• Explore AI-driven workflows to accelerate discovery and delivery.

Skills

Design leadership

Service design

Design systems

User research

Cross-functional collaboration

Job description

Lendo Group is seeking a Lead Product Designer to elevate the user experience across our growing product and tech ecosystem in Sweden. You will lead a small design team, shape design strategy, and collaborate with product, engineering, and operations to drive business outcomes with user-centered craft.

The role emphasizes service design, design systems governance, research-led decision making, and a culture of psychological safety and continuous learning.