Kafka Service Manager

Techrytera AB; Göteborgs kommun; On-site; Full time

Job summary

A staffing and recruitment company is searching for a Kafka Service Manager to lead the operational delivery of the Kafka platform. This role involves developing service capabilities, managing the service lifecycle, and collaborating with technical teams to enhance operational efficacy. The ideal candidate should have significant experience in service management and integration technologies, particularly within event streaming. Strong communication and stakeholder management skills are essential for success in this role.

Qualifications

• At least five years of experience in a leading role related to service management or ownership.
• Extensive experience in integration concepts and technologies, specifically with event streaming and Kafka.
• Strong stakeholder dialogue skills and experience working with suppliers.

Responsibilities

• Define long-term direction and service vision.
• Take full responsibility for the service lifecycle.
• Manage and define service requirements and specifications.
• Align service strategy with internal and external partners.
• Ensure adherence to standards and quality expectations.

Skills

Stakeholder management

Problem-solving

Event streaming technologies

Fluency in English

Job description

About us

At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs.

We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact.

Our goal is to build long‑term and meaningful collaborations – for both you as a candidate and for our clients.

Job Description

What the role entails

As a Kafka Service Manager, the individual works closely with suppliers and technical teams to ensure optimal delivery of the Kafka platform. The role involves developing new service capabilities and collaborating with architects to ensure a sound architecture for both the platform and the surrounding tooling.

The Service Manager and the team are responsible for refining operational excellence, automating lifecycle management, continuously developing platform capabilities, and ensuring effective monitoring, logging, and dashboards are in place. The focus is on continuously improving the event streaming platform to keep it modern and fit for purpose.

The role also includes supporting the organization in learning how to make optimal use of Kafka. A key responsibility is to guide development teams in best practices and to expand self‑service capabilities.

Main responsibilities

• Service Outcome Ownership – Defining long‑term direction and service vision, setting the tactical roadmap, and ensuring supplier deliveries contribute to operational efficiency, compliance, and user satisfaction.
• Service Delivery – Full responsibility for the service lifecycle, including financial management and budget tracking.
• Requirement & Specification – Managing and defining service requirements and specifications.
• Stakeholder Management – Aligning service strategy and operations with internal and external partners.
• Governance and Quality Assurance – Ensuring adherence to standards, policies, and quality expectations.

Profile and qualifications

The client is seeking candidates with at least five years of experience in a leading role, driving digital service strategy as a Service Owner, Service Manager, or equivalent position.

The ideal candidate has extensive experience in integration concepts and technologies, with a strong focus on event streaming and Kafka platforms and strategies. The candidate understands the global environment in which the organization operates.

Strong and well‑articulated stakeholder dialogue skills are essential. Experience working with suppliers and managing discussions related to both critical operations and development is required. The candidate has experience working within distributed service teams and with modern development practices. A data‑driven approach to decision‑making and performance measurement is expected. Fluency in English, both spoken and written, is required.

On a personal level, the ideal candidate is customer‑focused and passionate about solving problems. The individual is flexible, creative, open to new ideas, and continuously seeking improvement, with a strong drive to initiate and lead transformation. The candidate is energetic, forward‑thinking, and innovation‑driven, with excellent communication, presentation, and relationship‑building skills. A holistic perspective and the ability to inspire and motivate others toward common goals are important. The person is kind, positive, and has a clear technical interest.

Application

When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients.

Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.