Italian-speaking Support Representative

Zinzino; Göteborgs kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Company gym

Health concept participation

Team celebrations

Job summary

A global wellness company is seeking an Italian-speaking Customer Support Representative to provide outstanding service to customers and partners. The role involves support via multiple channels and administrative tasks in a dynamic team environment in Gothenburg. Native fluency in Italian and good English skills are required, along with a proactive and problem-solving attitude. This full-time position offers a supportive culture and commitments to employee satisfaction.

Qualifications

• EU citizenship is required.
• Excellent communication skills with a problem-solving attitude.
• A positive, team-oriented mindset and the ability to handle challenges.

Responsibilities

• Provide support via phone, email, chat, and forums to customers and partners.
• Handle administrative tasks such as database updates and invoice management.
• Resolve complaints with professionalism and a solution-oriented mindset.

Skills

Native-level fluency in Italian

Fluent in English

Excellent communication skills

Problem-solving attitude

Team-oriented mindset

Job description

Do you speak Italian and want to help shape meaningful customer experiences?

Zinzino is a global pioneer in test-based, personalized nutrition within the wellness industry. We're on a mission to bring the world back into balance - by inspiring health and wealth for our customers, families, and friends.

As we continue our rapid growth, we're looking for a Italian-speaking Customer Support Representative to join our Support team and help us deliver outstanding service to our customers and partners in Italian.

About the Role

At Zinzino, we believe in building personal, genuine relationships with our customers and partners. As a key member of our Support team, you will:

• Provide support via phone, email, chat, and forums to our Italian-speaking customers and partners.
• Occasionally assist with support for other European markets.
• Handle administrative tasks such as database updates and invoice case management.
• Manage registrations, deviations, and follow-up actions.
• Resolve complaints with professionalism and a solution-oriented mindset.

Where You Fit In

We’re looking for a proactive and service-minded individual to join our team at one of our office locations in Västra Frölunda (Gothenburg), Sweden or in Gdańsk, Poland. While full training on our systems and products will be provided, we’re seeking candidates with the following background:

What You’ll Need:

• Native-level fluency in Italian (written and spoken).
• EU-citizenship is required
• Fluent in English in speech as well as written; other language knowledge is meritorious.
• Excellent communication skills with a problem-solving attitude.
• A positive, team-oriented mindset and the ability to handle challenges with a smile.

Preferred Qualifications:

• Previous experience in customer service or a similar customer-facing role.
• Familiarity with administrative and support-related tasks is a strong advantage.

Life at Zinzino

Working at Zinzino means joining a fast-growing wellness company with a global reach. You’ll be part of an international, dynamic, and supportive team that values growth, collaboration, and positive energy.

Additional Information

• Start Date: As soon as possible
• We cannot sponsor work visas for this position.
• Schedule: Full-time, Monday to Friday, 08:00–17:00

How to Apply

We review applications on an ongoing basis, so don’t wait -apply today and take the next step in your career with Zinzino.

Let’s inspire change in life - together.

Health & Wealth

Zinzino offers great benefits which contributes to the good health of our employees. Work out in our own gym at lunch or take part in our health concept. You choose!

Teamwork

Our company culture is truly inclusive and helpful as we value teamwork, knowledge exchange with great commitment to succeed together.

Celebrations

Our events are a big part of the Zinzino culture. We always strive for recoginze great effort and result. During these fun and inspiring events, we celebrate our achievements together as a team.

High employee satisfaction

eNPS = 41

Zinzino has a strong employee engagement. Our employees are motivated and satisfied with our work environment, culture and overall experience!

ZINZINO

Inspire change in life
We bring the world back into balance with test-based, scientifically proven and personalized solutions that drive the next generation of nutrition.