French-speaking Support Representative

Zinzino; Göteborgs kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

A global wellness company in Gothenburg seeks a French-speaking Customer Support Representative to enhance customer relationships. This role includes providing support via various channels to French-speaking customers, as well as handling administrative tasks. The ideal candidate will have native-level French fluency and strong communication skills. The position is full-time, Monday to Friday. Join a dynamic team dedicated to inspiring health and wealth for customers.

Qualifications

• Previous experience in customer service or a similar customer-facing role.
• Familiarity with administrative and support-related tasks is a strong advantage.
• Excellent communication with a problem-solving attitude.
• Positive, team-oriented mindset.

Responsibilities

• Provide support via phone, email, chat, and forums to French-speaking customers and partners.
• Handle administrative tasks such as database updates and invoice case management.
• Resolve complaints with professionalism and a solution-oriented mindset.
• Manage registrations, deviations, and follow-up actions.
• Resolve complaints with professionalism and a solution-oriented mindset.

Skills

Native-level fluency in French

Fluent in English

Excellent communication skills

Problem-solving attitude

Positive, team-oriented mindset

Job description

Do you speak French and want to help shape meaningful customer experiences?

Zinzino is a global pioneer in test-based, personalized nutrition within the wellness industry. We're on a mission to bring the world back into balance—by inspiring health and wealth for our customers, families, and friends.

As we continue our rapid growth, we're looking for a French speaking Customer Support Representative to join our Support team and help us deliver outstanding service to our customers and partners in French.

About the Role

At Zinzino, we believe in building personal, genuine relationships with our customers and partners. As a key member of our Support team, you will:

• Provide support via phone, email, chat, and forums to our French-speaking customers and partners.
• Occasionally assist with support for other European markets.
• Handle administrative tasks such as database updates and invoice case management.
• Manage registrations, deviations, and follow-up actions.
• Resolve complaints with professionalism and a solution-oriented mindset.

Where You Fit In

We’re looking for a proactive and service-minded individual to join our team at one of our office locations in Västra Frölunda (Gothenburg), Sweden or Gdańsk, Poland. While full training on our systems and products will be provided, we’re seeking candidates with the following background:

What You’ll Need:

• Native-level fluency in French (written and spoken).
• EU-citizenship is required.
• Fluent in English in speech as well as written; other language knowledge is meritorious.
• Excellent communication skills with a problem-solving attitude.
• A positive, team-oriented mindset and the ability to handle challenges with a smile.

Preferred Qualifications:

• Previous experience in customer service or a similar customer-facing role.
• Familiarity with administrative and support-related tasks is a strong advantage.

Life at Zinzino

Working at Zinzino means joining a fast-growing wellness company with a global reach. You’ll be part of an international, dynamic, and supportive team that values growth, collaboration, and positive energy.

Additional Information

• Start Date: As soon as possible
• We cannot sponsor work visas for this position.
• Schedule: Full-time, Monday to Friday, 08:00–17:00

How to Apply

We review applications on an ongoing basis, so don’t wait—apply today and take the next step in your career with Zinzino.