Head of Delivery

Grassfish; Varbergs kommun; On-site; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Health initiatives

Collective agreement

Internal career opportunities

Job summary

Grassfish, based in Varberg, Sweden, seeks a Head of Delivery to lead and grow the Delivery Team while ensuring efficient order execution and high customer satisfaction.

You will balance strategic improvements with hands‑on delivery work, support daily order management, and drive performance improvements across processes and teams.

Qualifications

• Experience leading teams with personnel responsibility.
• Background in delivery, supply chain, operations, logistics, or project coordination.
• Strong analytical skills with KPI experience.
• Structured, process‑oriented mindset with good prioritization.
• Excellent communication and service focus.

Responsibilities

• Lead, coach, and develop the Delivery Team.
• Oversee the delivery of customer orders and projects.
• Participate in daily order management to resolve challenges.
• Monitor KPIs and drive continuous improvement.
• Prioritize orders and allocate resources effectively.

Skills

Delivery leadership

KPIs & analytics

People management

Stakeholder management

Strategic thinking

Coordination & collaboration

Tools

ERP platforms

Job description

Company Overview

Grassfish is a Digital In‑store Company that empowers brands with an In‑store Experience Management Platform.

Job Description & Key Responsibilities

We are looking for a Head of Delivery to lead and develop our Delivery Team at Grassfish. In this role, you will be responsible for ensuring efficient and high‑quality delivery of customer orders while continuously improving the team’s performance, processes, and ways of working.

As Head of Delivery, you will combine operational leadership with hands‑on delivery work. In addition to leading the team, you will actively support the daily order management process, helping to resolve challenges, remove bottlenecks, and maintain a close understanding of the team’s operational reality. This hands‑on approach is essential to driving continuous improvement and ensuring that customer commitments are delivered with excellence.

You will play a key role in securing smooth day‑to‑day operations, supporting your team and ensuring that customer commitments are met with excellence.

Key Responsibilities

• Lead, coach, and develop the Delivery Team
• Take overall responsibility for the delivery of customer orders and projects
• Actively participate in daily order management and delivery activities to support the team and gain firsthand insight into operational challenges
• Monitor, analyze, and follow up on key performance indicators (KPIs)
• Drive continuous improvements of processes, routines, and ways of working
• Prioritize incoming orders and allocate resources effectively
• Act as a senior point of support and a sounding board for the team in operational matters
• Ensure high levels of service and customer satisfaction
• Collaborate closely with customers, suppliers, installation partners, and internal stakeholders
• Contribute to the strategic development of the Delivery Team

Your Profile

We are looking for a leader who enjoys being close to the business and leading by example. You are comfortable balancing strategic improvements with hands‑on operational work and thrive in an environment where teamwork, accountability, and customer focus are key to success.

Qualifications

• Previous experience in a leadership role with personnel responsibility
• Experience working with delivery, supply chain, operations, logistics, or project coordination
• Strong analytical skills and experience working with KPIs and performance management
• A structured and process‑oriented way of working
• Excellent prioritization and decision‑making skills
• High coordination and collaboration skills
• Strong communication skills and a service‑minded approach
• Experience working in business systems and ERP platforms
• The ability to motivate and support a team in a fast‑paced environment

Benefits / Perks

• Health initiatives and wellness allowance
• Competent colleagues
• Collective agreement
• Internal career opportunities

Location & Employment

The position is full‑time and located in our office in Varberg, Sweden.