Delivery Partnerships Lead

McDonald’s HQs; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

McDonald’s HQs in Sweden is seeking a Delivery Partnerships Lead to drive incremental growth and profitability across the Nordic delivery network. You will manage SLAs and KPIs with McDelivery and 3POs, collaborating with partners, franchisees, and suppliers to improve customer experience and business impact.

You will lead delivery capability, growth initiatives, and risk management while providing strategic input and regular performance updates to stakeholders.

Qualifications

• Academic degree in Business Administration, Economics, Marketing, or equivalent.
• Industry experience working with external partners and account management.
• Analytical mindset with experience in using data to drive decisions.
• Strong relationship-building skills.
• Fluency in English (written/spoken); understanding of Nordic languages is a plus.

Responsibilities

• Account Management: Manage partnerships and maintain SLAs and KPIs with McDelivery and 3POs.
• Cross-Functional Leadership: Collaborate with internal teams, external partners, franchisees, and suppliers to drive delivery sales growth and improve customer experience.
• Enable Delivery Capability & Growth: Align 3PO capacity with business needs, ensuring scalability and flexibility to support growth.
• Performance & Cost Optimization: Monitor partner performance metrics and identify opportunities for improvement.
• Market Intelligence: Stay updated on market trends and competitor strategies to inform decisions.
• Risk & Compliance Management: Ensure regulatory and safety standards are met, managing operational risks.
• Strategic Input: Contribute to strategic plans for logistics and delivery network evolution.
• Project Leadership: Lead delivery and operations as part of broader initiatives.
• Internal Stakeholder Engagement: Liaise between delivery partners, internal teams, and franchisees for alignment.
• Produce regular performance updates highlighting successes and opportunities in last-mile delivery partnerships.

Skills

Strategic mindset

Collaboration

Communication

Resilience

Customer focus

Accountability

Integrity

Data-driven

Relationship building

Fluency in English

Education

Bachelor's degree in Business Administration

Job description

Overview

Delivery Partnerships Lead plays a pivotal role in enabling incremental growth, capability, and profitability in delivery. You will maintain service-level agreements (SLAs) and key performance indicators (KPIs) with McDelivery and our 3POs. Through collaboration with external partners, franchisees, and suppliers, you will work to improve customer experience and maximize business impact.

This is a full-time position, operating at the Nordic level, based in Sweden.

Responsibilities

• Account Management: Manage partnerships and maintain SLAs and KPIs with McDelivery and our 3POs.
• Cross-Functional Leadership: Collaborate with internal teams, external partners, franchisees, and suppliers to drive delivery sales growth and improve customer experience.
• Enable Delivery Capability & Growth: Align 3PO capacity with business needs, ensuring scalability, performance, and flexibility to support growth.
• Performance & Cost Optimization: Monitor partner performance metrics and identify opportunities for improvement.
• Market Intelligence: Keep abreast of market trends and competitor strategies to inform decision-making.
• Risk & Compliance Management: Ensure compliance with regulatory and safety standards, managing operational risks.
• Strategic Input: Contribute to the development of strategic plans for logistics and delivery network evolution.
• Project Leadership: Take a leading role in delivery and operations as part of broader business initiatives.
• Internal Stakeholder Engagement: Act as the key liaison between delivery partners, internal teams, and franchisees, ensuring communication, alignment and successful execution of key initiatives.
• You will also be responsible for producing regular, high-quality performance updates to highlight success and areas of opportunity in last-mile delivery partnerships.

Qualifications

• A strategic mindset with a hands-on attitude.
• Strong collaborative and communication skills.
• Resilience and the ability to perform under pressure.
• A customer-centric mindset with a focus on outcomes.
• Accountability and ownership.
• High integrity and professionalism in managing partnerships.
• Resourcefulness and a strong drive to achieve results.
• The ability to communicate complexity clearly to stakeholders at all levels.
• Academic degree in Business Administration, Economics, Marketing, or equivalent.
• Industry experience in working with external partners and account management.
• Analytical mindset with experience in using data to drive decisions.
• Strong relationship-building skills.
• Fluency in English (written/spoken); understanding of one or more Nordic languages is an advantage.

Location & Start

Start: As soon as possible or by agreement

Location: Sweden