Global Customer Success Leader

Wallenius Wilhelmsen Ocean As, Filial Sverige; Stockholms kommun; On-site; SEK 700,000 - 950,000; Full time

Job summary

Wallenius Wilhelmsen Ocean As, Filial Sverige is seeking a Customer Success Manager (CSM) in Stockholm to align customer requirements with contractual targets and drive long-term retention. You will lead the global CS strategy, coordinate with the account team, and act as the primary customer advocate in cross-functional discussions.

The role emphasizes operational governance, data-driven insights, and proactive stakeholder management across regions to ensure contract adherence and satisfaction.

Qualifications

• Strong stakeholder management and communication skills across regions.
• Executive communication to senior management with clarity and confidence.
• Ability to translate data into actionable performance insights.

Responsibilities

• Own the global Customer Success strategy for the account.
• Represent the customer voice to support retention and renewals.
• Coordinate with KAM/Account Manager and stakeholders on operational delivery.
• Lead governance of SLAs, KPIs and RCA for service improvements.
• Drive growth opportunities and support renewal activities with data.

Skills

Stakeholder Mgmt

Executive Communication

Interpersonal Influence

Business Acumen

Analytical Skills

Adaptive Mindset

Operational Rigor

Continuous Improvement

Education

Bachelor's degree in business or engineering or supply chain

Job description

Wallenius Wilhelmsen Ocean As, Filial Sverige is seeking a Customer Success Manager (CSM) in Stockholm to align customer requirements with contractual targets and drive long-term retention. You will lead the global CS strategy, coordinate with the account team, and act as the primary customer advocate in cross-functional discussions.

The role emphasizes operational governance, data-driven insights, and proactive stakeholder management across regions to ensure contract adherence and satisfaction.