Field Service Coordinator

Alfa Laval; Stockholms kommun; Hybrid; SEK 420,000 - 560,000; Full time

Job summary

Alfa Laval is seeking a proactive Field Service Coordinator for the Nordic region to coordinate field service engineers and end-to-end service orders, supporting the Nordic and international market within the Nordic Service division.

Based in either the Kolding office in Denmark or Flemingsberg in Sweden, with some travel to Sweden and Denmark, the role collaborates with a team of coordinators and reports to the Team Manager Field Service Nordic to ensure timely, high-quality service delivery

Qualifications

• Experience with administrative tasks in international settings.
• Customer experience and handling international contacts.
• Proficient in Outlook and booking systems; strong communication skills in English plus Swedish or Danish.

Responsibilities

• Plan, schedule, and oversee daily work assignments of Service Engineers.
• Proactively manage service planning, creating/updating/closing service jobs.
• Administer and coordinate ocean service tasks and related logistics.
• Order, track, and manage spare parts for service operations.
• Monitor requests via shared service inbox and respond timely.
• Coordinate water sampling tests and related logistics.
• Collaborate with Team Managers to prioritize and execute service orders.
• Maintain accurate service documentation and data quality in service systems.

Skills

Administrative tasks

Customer experience

International contacts

Outlook and bookingsystems

Communication in English

Education

Upper-secondary education (administration)

Tools

IFS booking system

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job

Alfa Lavals products (heat exchangers, separators and decanter /centrifuges) are used by our customers both at land and at sea. The main purpose of this position is to plan field and ocean service activities in order to progress service jobs and provide information to all key stakeholders and create excellent customer experience.

We work proactively with service planning, creating and handling jobs in our system and do admin ocean service which includes collaboration with our ocean department and international marine service. Your job is to Coordinate Field Service Engineers and manage the end‑to‑end service order process. You will support the whole Nordic and somewhat the international market and cooperate with the whole Nordic Service division and International Marine Service.

Key Tasks

• Plan, schedule, and oversee the daily work assignments of Service Engineers.
• Proactively manage service planning activities, including creating, updating, and closing service jobs in relevant systems.
• Administer and coordinate ocean service‑related tasks.
• Order, track, and manage spare parts to support service operations.
• Monitor and respond to requests received through the shared service inbox.
• Coordinate water sampling tests and related logistics.
• Prioritize and ensure timely execution of service jobs in close collaboration with Team Managers.
• Support the handling of complex and non‑standard service orders, including system entry and coordination.
• Maintain accurate service documentation and ensure data quality in service management systems.

You´re part of a team of six experienced and collaborative coordinators, located in Denmark and Sweden and will be based in either the Kolding office in Denmark or Flemingsberg office in Sweden.

A small amount of business travels in Sweden and Denmark is part of the job. You report to Susanne Ribb Lyth, Team Manager Field Service Coordinators Nordic. She´s a manager who will give you freedom and mandate to perform at your best and will coach you along the way. Alfa Laval is a great company for continuous development!

Who you are

We live in a world that is ever changing and so are our customers' needs and challenges. Therefore, we as Field Service Coordinators, must be agile, flexible, keep up the speed, and curious on continuous improvement. Our dream candidate is a communicative, collaborative, and truly service-minded person - preferably with a technical interest. We are not looking for an engineer but believe your job will be both more fun and that you will be better at serving our stakeholders if you know some basics.

As a person, you naturally seek to understand the customer so well as to make it possible to exceed expectations. You are accurate, structured, and have a well-developed flair for maintaining relationships with customers and other stakeholders. You act fast on customer requests and understand the importance of acting correctly and getting things done. You have a knack for handling all sorts of people and appreciate the international environment we offer at Alfa Laval.

What You Know

We are looking for you with some experience from working with administrative tasks, preferably in international and highly professional environments.

Requirements

• Expericence from working with administrative tasks, customer experience and international contacts
• Experience from back office roles and order processing
• Experienced system user in teams, outlook and bookingsystems
• Completed upper-secondary school, preferably within administration
• Excellent communication skills in English in addition to either Swedish or Danish depending on your location.

Merit

• Technical interest is an advantage
• Knowledge in booking system IFS
• Other Scandinavian languages is a merit

For more information, please contact

Susanne Ribb Lyth, Team Manager, Field Service Nordic [e-mail]:[e-mail]

Charlotta Lundblad, Talent Acquisition Partner [e-mail]

For union information, please contact

Stockholm

AxelSchäring, Akademikerna, [e-mail]

Anders Jansson, Unionen, [e-mail]

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing close to our offices in Kolding and or Flemingsberg.

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

As part of Alfa Laval’s commitment to a safe and healthy workplace, we conduct background checks on final candidates for this role, and alcohol and drug testing is applied during the pre‑employment process.