Enterprise Platform Support Specialist

Legora; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Legora in Stockholm is seeking a Platform Specialist to join our customer support team. You’ll own end-to-end support for enterprise clients, resolve complex issues, and help shape how Legora’s platform is used across global legal teams.

Collaborating with Product, Engineering, Legal, and Go to Market teams, you’ll translate technical concepts into clear guidance, build self-help resources, and help scale our support function as we grow.

Qualifications

• Handled complex, high-stakes B2B relationships and delivered exceptional outcomes.
• Proven track record of delighting demanding professional clients.
• Experience with Intercom, Zendesk or similar platforms.
• Background in SaaS, AI, or legal tech environments is a strong plus.

Responsibilities

• Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments.
• Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical concepts into concise, actionable guidance.
• Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment.
• Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions.
• Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers.
• Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently.
• Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally.
• Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escape, ensuring a consistently smooth experience.

Skills

B2B relationships

Customer focus

Technical curiosity

Intercom experience

Tools

Intercom

Zendesk

Job description

Legora in Stockholm is seeking a Platform Specialist to join our customer support team. You’ll own end-to-end support for enterprise clients, resolve complex issues, and help shape how Legora’s platform is used across global legal teams.

Collaborating with Product, Engineering, Legal, and Go to Market teams, you’ll translate technical concepts into clear guidance, build self-help resources, and help scale our support function as we grow.