Engagement Associate

Menlo Ventures; Stockholms kommun; On-site; Confidential; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Collaborative work environment

Opportunity to impact legal tech

Job summary

A leading legal tech firm in Stockholm is seeking a Client Success Manager to ensure clients find value in their services. You will manage client accounts, help with onboarding, and monitor engagement, ensuring quality relationships. Ideal candidates have 1-2 years of client advisory experience and strong communication skills. The role emphasizes collaboration and detail-oriented work. Join this innovative team dedicated to transforming legal processes and technology.

Qualifications

• 1-2 years of experience in a client advisory or consulting role.
• Experience in a customer-facing SaaS or technology role is preferred.
• Ability to manage multiple priorities effectively.

Responsibilities

• Own and manage client accounts, driving adoption and engagement.
• Support senior Engagement Managers through onboarding and training.
• Monitor client usage trends and signal risks proactively.

Skills

Client relationship management

Organizational skills

Communication

Problem-solving

Attention to detail

Job description

Location

Stockholm HQ

Employment Type

Full time

Location Type

On-site

Department

Growth Customer Success

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

What You Will Be Doing:

You’ll help ensure clients are supported, successful, and consistently finding value in Legora. Specifically, you will:

• Own and manage a set of client accounts, building strong relationships and driving adoption and engagement.
• Support senior Engagement Managers on enterprise clients through onboarding, training, and ongoing support.
• Help diagnose client challenges, uncover root causes, and contribute to structured solutions and engagement playbooks.
• Run regular check-ins, product enablement sessions, and success reviews with your clients.
• Monitor usage trends and customer health signals, proactively flagging risks and opportunities.

Who You Are:

• You care about delivering quality and building strong client relationships.
• You’re organised, proactive, and comfortable working with professional, demanding stakeholders.
• You have 1–2 years of experience from a legal environment, a client advisory or consulting role, or a customer-facing SaaS or technology role.
• Demonstrated examples of going above and beyond to deliver high-quality work or service outcomes.
• You communicate clearly and confidently, both written and verbal.
• High attention to detail and can manage multiple priorities reliably.
• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.