EMEA WKO Middle Office GCB Senior Associate

JPMorgan Chase & Co.; Stockholms kommun; On-site; SEK 540,000 - 750,000; Full time

Job summary

JPMorgan Chase & Co. in Sweden seeks a KYC Middle Office Associate to own onboarding for new clients and manage KYC records renewals. You will partner with Front Office to obtain evidence, ensure data accuracy and regulatory compliance, and drive improvements in processes and controls.

You will build strong internal relationships, coordinate with back office teams, and communicate onboarding progress and risks to management in a dynamic, regulated environment.

Qualifications

• Excellent written and verbal communication with ability to resolve conflicts.
• Strong interpersonal skills and ability to influence senior partners.
• Client-focused with robust controls mindset and regulatory awareness.
• Hands-on, detail-oriented with solid organizational skills.
• Proactive, flexible with workload and team targets.
• Fluency in English and one of Danish, Finnish, Norwegian or Swedish.

Responsibilities

• Own and manage KYC onboarding workflow for designated Front Office sub-LOB.
• Build partnerships and remove roadblocks with internal partners.
• Work with Front Office to gather supporting evidence for due diligence.
• Ensure client data is accurate, complete and compliant with regs.
• Coordinate case prioritization and capacity with back office teams.
• Stay updated on process and regulatory changes and communicate impacts.
• Manage personal workload and escalate key risks to management.
• Identify and implement process improvements and best practices.
• Role model, mentor peers and share knowledge.

Skills

Communication skills

Conflict resolution

Interpersonal skills

Influence & negotiation

Client-focused mindset

Attention to detail

Time management

Fluent English

Nordic language proficiency

Job description

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence.

As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job responsibilities

• Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
• Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
• Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
• Ensures all client information is accurate, complete, and compliant with regulatory requirements
• Coordinates case prioritization, capacity planning, and assignment with back office teams
• Stays updated on process changes, regulatory changes, and communicate impacts to business partners
• Manages personal workload and priorities, escalating key risks/issues to management as needed
• Identifies and executes process improvements, providing guidance on key process and technology initiatives
• Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience in conflict resolution
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
• Client-focused with a strong controls mindset
• Hands-on approach with attention to detail and strong organizational skills
• Proactive and flexible approach to workload and team targets
• Effective time management and organizational skills for maximum productivity
• Fluency in English and either Danish, Finish, Norwegian or Swedish

Preferred qualifications, capabilities, and skills

• Relevant experience in banking / finance sector
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types and legal structures
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes