Data Center Technician , DCC Communities

Amazon; Eskilstuna kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Mentorship opportunities

Work-life balance initiatives

Inclusive team culture

Job summary

A leading cloud service provider is looking for a Data Center Technician to join their Infrastructure Operations team in Eskilstuna, Sweden. The role involves diagnosing and resolving hardware and networking issues while adhering to high safety standards. Candidates should have at least 1 year of technical experience and possess a valid EU driving license. This position is fully onsite to ensure effective management of critical infrastructure. Join a diverse team committed to innovation and excellence in cloud service delivery.

Qualifications

• 1+ years of technical experience preferred.
• Able to lift/move up to 18kg equipment.
• Valid EU driving license required.

Responsibilities

• Diagnose and repair hardware and network issues.
• Manage a diverse workload and solve server hardware problems.
• Follow safety standards and maintain a strong safety culture.

Skills

Troubleshooting server hardware issues

Basic networking experience

Excellent time management skills

Teamwork

Tools

Ticketing system

Bash scripting

Python scripting

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot a range of data center infrastructure issues including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key responsibilities

• SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• DATA CENTER OPERATIONS (DCO): This position involves:
• - Diagnosing hardware and network problems followed by physical repairs
• - Troubleshooting events within internal SLAs
• - Performing root cause analysis of equipment failures
• - Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• - Working rotating shifts (morning/night) as well as weekends to maintain the 24/7 data center environment
• A valid (EU) driving license is required as Data Centers may not have any public transportation available nearby.
• Location Requirements: Our data centers are located in remote areas where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.
• Work Schedule: This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure and data center industry.

Day in the life

In this role, you\'ll be working on our advanced ticketing system, managing a diverse workload and solving complex server hardware issues. You\'ll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability. Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon\'s high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure.

We\'re looking for skilled technicians with a passion for technology to help us expand our Cloud to the next level.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources to help you develop into a well-rounded professional.

Work/Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve in the cloud.

BASIC QUALIFICATIONS

• 1+ years of technical experience
• General knowledge of troubleshooting server hardware issues
• Basic networking experience
• Ability to work well with others in a team environment, displaying excellent time management skills
• Ability to take direction from both a directed work system and/or a team lead
• Able to lift/move up to 18kg equipment
• Basic networking knowledge
• Valid EU driving license

PREFERRED QUALIFICATIONS

• Experience with problem ticket tracking, prioritization, and escalation procedures
• Understanding of maintenance windows/change management procedures
• Basic understanding of data center facilities
• Networking administration and/or certification
• CCENT/CCNA, Network+, A+
• Scripting skills: Bash, Python, Perl, Ruby, etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority. Please consult our Privacy Notice to learn how we collect, use and transfer personal data. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.